COLLEEN ESQUIVEL
HENDERSON
Summary
Highly motivated claims professional looking to hone my leadership skills with a focus on team mentoring, employee engagement and achieving high levels of performance. Seeking to foster a positive culture while meeting and exceeding metrics and goals.
Overview
14
14
years of professional experience
Work History
Represented Solutions Adjuster
Kemper Insurance
Henderson
10.2024 - Current
- Ensured compliance with regulatory requirements relating to claims handling.
- Assessed potential losses for insureds in accordance with applicable laws and regulations.
- Maintained detailed records of all claim activities in a timely manner.
- Performed quality control reviews of claims files prior to closure.
- Negotiated settlements with claimants, attorneys and other parties.
- Established reserves for each claim based on analysis of the facts and applicable law.
- Demonstrated excellent communication skills when interacting with customers.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
Auto Liability Adjuster
Kemper Insurance
Henderson
09.2021 - 10.2024
- Utilized strong communication skills to interact with policyholders, claimants, attorneys, and other parties involved in the claim process.
- Ensured compliance with applicable laws, regulations, and corporate directives regarding claim handling practices.
- Adhered to strict deadlines while managing a high volume of cases simultaneously.
- Developed comprehensive understanding of auto liability policies and procedures.
- Performed detailed investigations into liability issues for auto insurance claims.
- Researched state laws and regulations to ensure compliance with industry standards.
Collections Specialist
Barclays Bank
Henderson
04.2020 - 09.2021
- Demonstrated strong customer service skills while communicating with customers regarding payment arrangements.
- Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts.
- Developed and maintained effective working relationships with customers, colleagues, and management.
Flight Attendant
Spirit Airlines
Las Vegas
01.2012 - 04.2020
- Utilized problem solving skills when handling difficult customers or resolving conflicts between passengers.
- Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies.
- Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner.
- Exhibited strong organizational skills when managing multiple tasks simultaneously, such as preparing drinks for passengers and ensuring safety regulations were followed.
- Met and exceeded airline safety requirements for a safe flight experience.
Education
Western Illinois University
Macomb, IL05.1988
Skills
- Team leadership
- Conflict resolution
- Employee engagement
- Goal setting and execution
- Time management
Volunteer Experience
Hearts Alive Village, HENDERSON, NV, 04/01/17, Present
Timeline
Represented Solutions Adjuster
Kemper Insurance
10.2024 - Current
Auto Liability Adjuster
Kemper Insurance
09.2021 - 10.2024
Collections Specialist
Barclays Bank
04.2020 - 09.2021
Flight Attendant
Spirit Airlines
01.2012 - 04.2020
Western Illinois University