Colleen Flynn
Kings Park
Summary
Dynamic professional with a proven track record at Orangetheory Fitness, excelling in customer service and conflict resolution. Adept at enhancing operational efficiency and fostering team collaboration. Recognized for implementing process improvements that boosted productivity and ensuring exceptional member experiences. Committed to delivering results through attention to detail and strong interpersonal skills.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Orangetheory Fitness
05.2022 - Current
- Collaborated with management to streamline internal processes, enhancing overall efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Member Service Specialist
RGL Fitness
06.2024 - 06.2025
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Associate
Orangetheory Fitness
09.2020 - 05.2022
- Assisted members in selecting fitness programs tailored to individual goals.
- Built relationships with customers to encourage repeat business.
Barista Trainer
Starbucks
06.2016 - 10.2018
- Coordinated training sessions, ensuring smooth transitions for new team members.
- Mentored junior staff in operational best practices and customer engagement techniques.
Front End Supervisor
Costello’s Ace Hardware
04.2015 - 07.2016
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Implemented process improvements that enhanced workflow efficiency and productivity.
Education
Master of Social Work - Clinical Social Work
Adelphi University
Garden City, NYBachelor of Arts - Human Relations
St. Joseph’s University
Patchogue, NY05.2021
High School Diploma -
Kings Park High School
Kings Park, NY06.2016
Skills
- Customer service
- Conflict resolution
- Attention to detail
- Cooperative
Certification
CPR Certified
Timeline
Member Service Specialist
RGL Fitness
06.2024 - 06.2025
Assistant Manager
Orangetheory Fitness
05.2022 - Current
Sales Associate
Orangetheory Fitness
09.2020 - 05.2022
Barista Trainer
Starbucks
06.2016 - 10.2018
Front End Supervisor
Costello’s Ace Hardware
04.2015 - 07.2016
Master of Social Work - Clinical Social Work
Adelphi University
Bachelor of Arts - Human Relations
St. Joseph’s University
High School Diploma -
Kings Park High School