Colleen Frey
Chico,CA
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Public Insurance Adjuster
Cavalry Disaster Advocates
06.2018 - Current
- Collaborated with other departments within organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Enhance companies sales performance by deploying productive strategies in order to attain steady stream of prospective clients and secure continual influx of new business.
- Enhanced company reputation last 5 years by providing excellent customer service during claims process, ensuring positive experiences for clients
- Increased team productivity by mentoring junior adjusters, fostering environment of collaboration and continuous improvement.
- Kept up-to-date on industry advancements through regular participation in continuing education opportunities, applying updated knowledge to daily tasks.
- Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
- Contributed to company growth through exceptional customer retention rates, achieved by timely and effective resolution of client concerns.
- Established relationships with clients and insurance companies to foster timely claims resolution.
Hairstylist
Self Emplyed
03.2000 - 06.2018
- Built loyal clientele for over 20 years through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to create positive work environment and share best practices.
- Attended hair shows, classes and seminars to stay up to date on latest trends.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Contributed creative ideas for salon window displays, attracting potential clients and showcasing current trends in hair design.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Organized sales area and workstation to showcase products and boost sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Achieved consistent positive feedback from clients regarding their experience at salon due in part to attentive listening skills during consultations.
Education
High School Diploma -
Foothill High School
Sacramento, CA06.1977
Skills
- Policy Interpretation
- Casualty and property loss
- Claims Evaluation
- Claims Processing
- Insurance policy coverage knowledge
- Active Listening
Accomplishments
Completed Certification in ICF Certified IPEC Life Coaching Program and Energy Leadership Assessment and Debriefing.
Three Week Long Dr. Joe Dispenza Meditation Retreats
Cosmetologist State license
Self Employed in the Industry for almost 40 years
Certification
IPEC Certified Life Coach
IPEC Energy Leadership Assessment Certification
California State Cosmetology License
Timeline
Public Insurance Adjuster
Cavalry Disaster Advocates
06.2018 - Current
Hairstylist
Self Emplyed
03.2000 - 06.2018
High School Diploma -
Foothill High School
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