- Mindfulness Practices
- Gym Workouts
- Yoga
- Passionate about balancing physical health with mental and emotional wellness
- Cooking
- Growing herbs, vegetables, or fruits in home gardens
- I like trying new recipes and food trends
- Reading and writing in the memoir genre - I love learning peoples stories
Colleen Glavey
Hamburg,NY
Summary
Dynamic small business owner with expertise in customer relations, staff management, and wellness program development. Committed to enhancing client satisfaction and fostering a positive workplace culture.
Overview
23
23
years of professional experience
Work History
Owner/Office Manager
Hamburg Natural Health / Aurora Natural Health
Hamburg, NY
04.1999 - 03.2022
- Developed and implemented comprehensive chiropractic and nutrition wellness programs to enhance patient/client health outcomes.
- Managed daily operations, ensuring efficient service delivery and patient/client satisfaction.
- Cultivated relationships with suppliers to source high-quality natural health products.
- Trained staff on product knowledge and effective patient/client service techniques.
- Oversaw inventory management, optimizing stock levels to meet patient/client demand efficiently.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with patients/clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired, trained, and managed team of employees dedicated to achieving our goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Interacted well with patient/clients to build connections and nurture relationships.
- Managed purchasing, sales and customer account operations efficiently.
- Monitored daily cash discrepancies and inventory
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Education
Master of Science - Applied Clinical Nutrition
New York Chiropractic College
Seneca Falls, NYSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Staff hiring
Interests
Timeline
Owner/Office Manager
Hamburg Natural Health / Aurora Natural Health
04.1999 - 03.2022
Master of Science - Applied Clinical Nutrition
New York Chiropractic College