Colleen Grimplin
Saltsburg,PA
Summary
Results-driven professional with extensive experience in food service management. Recognized for excellent communication and teamwork skills, successfully training staff to enhance service standards and improve customer satisfaction. Committed to maintaining high operational standards while optimizing budget management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food Service Director
Metz Culinary Management
01.2026 - Current
- Managed daily food service operations, ensuring compliance with health and safety regulations.
- Trained and supervised staff in food preparation and customer service standards.
- Developed menus that align with dietary needs while enhancing guest satisfaction.
- Implemented cost-effective practices to optimize budget management within the department.
- Conducted regular inspections to ensure cleanliness and organization of dining facilities.
- Facilitated staff meetings to promote communication, teamwork, and operational efficiency.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Assisted in marketing efforts for special events or promotions to drive increased revenue for the food service department.
- Improved customer satisfaction by implementing new menu options and providing excellent food presentation.
- Oversaw food preparation and monitored safety protocols.
Administrative Assistant
Metz Culinary Management
08.2023 - 01.2026
- Coordinated office activities to enhance workflow and improve efficiency across departments.
- Managed scheduling for meetings, ensuring optimal use of resources and time.
- Developed and maintained filing systems, increasing document retrieval speed by streamlining processes.
- Prepared reports and presentations, contributing to informed decision-making at management level.
- Handled communications with vendors, ensuring timely responses and maintaining positive relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Kitchen Manager
Metz Culinary Managemet
08.2008 - 08.2023
- Oversaw daily kitchen operations, ensuring compliance with health and safety standards.
- Managed inventory control, optimizing stock levels and minimizing waste.
- Trained and mentored kitchen staff on food preparation techniques and safety protocols.
- Developed new menu items based on seasonal ingredients and customer feedback.
- Monitored food quality during preparation to ensure consistency in taste and presentation.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
Education
Associate of Science - Business Management
New Ken Commercial School
New Kensington, PA05-1992
Skills
- Ordering and purchasing
- Staff training and development
- Sanitation standards
- Staff leadership
- Food safety compliance
- Meal planning
- Inventory management
- Allergen awareness
- Employee scheduling
- Menu development
- Waste reduction
- Health inspections
- HACCP protocols
- Food safety control
- Teamwork
- Reliability
- Excellent communication
- Customer satisfaction
Certification
ServSafe Certification
Timeline
Food Service Director
Metz Culinary Management
01.2026 - Current
Administrative Assistant
Metz Culinary Management
08.2023 - 01.2026
Kitchen Manager
Metz Culinary Managemet
08.2008 - 08.2023
Associate of Science - Business Management
New Ken Commercial School