Colleen Haley-Revard

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Managed a team of five CPS investigators and oversaw dozens of investigations a day.

-Conduct interviews with parents, children, and pertinent contacts including schools, doctors offices, and local agencies as well as home visits.

-Complete social work contacts, assessments, and reports in a timely manner.

-Team with law enforcement, Children's Advocacy Center, and the prosecuting attorneys office.

• Assisted onboarding and mentoring new CPS workers.
• Provided support for seasoned workers.
• Increased collaboration and communication with local agencies.
• Implemented local Critical Incident Stress Management (CISM) protocol.

• Created and implemented a prevention program tailored to the community.
• Provided advocacy, empathy, support, and resources to local families in need.
• Engaged with community agency to learn best ways to serve families in the community.

• Monitored families and continuously assessed risk and safety within the home.
• Provided support and resources to families in the community.
• Worked with the court to ensure safe and rapid reunification of families.
• Completed home visits, social work contacts, assessments, and reports in a timely manner.

• Conducted interviews with parents, children, and pertinent contacts including schools, doctors offices, and local agencies as well as home visits.
• Completed social work contacts, assessments, and reports in a timely manner.
• Teamed with law enforcement, Children's Advocacy Center, and the prosecuting attorneys office.

• Assisted customers, acquired orders, and delivered high class food and beverage.
• Cleaned and maintained organization of restaurant.
• Provided timely, effective and professional services to promote efficient work environment.