Colleen Hendrix
Montgomery,tx
Summary
Dynamic, Self-motivated professional highly knowledgeable of Accounts Receivable with experience in Account Reconciliations, Collections, Auditing, and Workers Comp. Seeking long term employment in an organization where I can channel my ambition, drive for success, and grow professionally. I have built relationships with my customers, while managing projects from concept to completion. I have demonstrated exceptional communication skills and made critical decisions during challenges. I am an adaptable and transformational leader with an ability to work independently and with a team. I deliver excellent customer service and demonstrate a high degree of professionalism.
Overview
37
37
years of professional experience
Work History
Insurance Operations Coordinator
Foresight Group Workers Compensation
Remote
09.2025 - 04.2026
- Coordinated cross-departmental communication to streamline workflow and enhance collaboration.
- Managed scheduling and resource allocation for operational efficiency across teams.
- Developed and maintained process documentation to ensure compliance with industry standards.
- Implemented process improvements that reduced turnaround times for claims management.
Revenue Accountant
Valenz Group
Houston, TX
10.2021 - 09.2025
- Creating invoices (worldwide) based on inventory control system reconciliation and customer pricing information and processes invoices according to customer preferences.
- Compiling, checking, and ensuring that transportation is appropriately and accurately billed and documented.
- Oversee all aspects of client contracts assigned ensuring all elements are properly accounted for in CRM systems during set up and invoicing/billing processes.
- Interacting with customers regarding requests and questions; researching questions requiring further review.
- Creating, compiling, and tracking aging accounts receivables monthly weekly collections
- Compiling and cross-checking completed customer invoicing and payment applications and organizing and filing finalized documents, credit adjustment
- Build solid relationships and foster effective communication with customers, sales, and leadership.
- Maintain daily communication with customers via email and phone regarding payment status.
- Work with customers within and outside the organization to resolve disputes.
- Develop and track action plans to meet monthly individual and team goals.
- Ensure compliance with company policies and procedures, as well as legal and regulatory requirements
- Manage, maintain, and report on revenue performance to management monthly.
- Previously Southern Chemical Corp
Accounts Receivables
Kerr Consulting
The woodlands, TX
05.2021 - 10.2021
- Process Monthly invoices for Customer
- Enter account payables invoices.
- Answers phones
- Create a spreadsheet for the consultants.
- Gathering information monthly timesheets.
Collections/Customer Service
Houston Chronicle/Hearst
Houston, TX
01.2021 - 05.2021
- Research high volume of transactions to identify discrepancies.
- Answering Multi line phones.
- Importing data into an excel spreadsheet.
- Creating Reports for the next day.
- Processing payments.
- Applying payments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Sr. Lead Accounting/ AR Analyst
C&J Energy Services
Houston, TX
01.2016 - 04.2020
- Research high volume of transactions to identify discrepancies.
- In charge of processing Field tickets and creating and submitting customer Invoices for all cement jobs/ product and material
- Maintain departmental databases, create, and maintain files, and prepare AR reports as necessary.
- Cash apps
- Assist customers and field managers with Invoice/account questions.
- Document discrepancies and report to management.
- Provide customer service to Collections and AP for timely payments and discrepancies.
- Track all jobs to confirm all tickets are submitted to the Accounts Receivable department for processing.
- Work with other Billing Specialists to check each other’s work to isolate and correct any errors in the billings prior to sending invoices to customers.
- Submit invoices to the customers for payment through EDI systems (Oildex, ADP, Cortex, ISupplier, and Ariba), email, and postal mail.
- Utilize Excel to record ticket information for use by the accounting department and operations.
- Responsible for delivery of customer invoices and entering all rep field ticket submittals into ERP to process invoicing.
- Analyzed customer accounts to ensure timely invoicing and collections
- Developed comprehensive reports to track AR performance metrics
Accounts Receivable & Collections Team Lead
Inland Environmental & Remediation
Columbus, TX
01.2011 - 10.2015
- Process all trucking field tickets for invoicing product knowledge.
- Assist customers with Invoice/account questions.
- Receive, process, and apply all customers payment with a high level of accuracy.
- Report Waste hauler permits to the Railroad commission for TXDOT.
- Regular collection calls to customers in a fast-paced environment.
- Work with internal teams to resolve Collection matters.
- Analyze aging reports to ensure proper effort and focus on the appropriate accounts.
- Create and execute an action plan for collection and reconciliation appropriately for the team and individual portfolio Actively participate in team and department motivation and recognition.
- Oversee workflow to ensure even and accurate distribution of workload to maximize productivity and performance. Train team members as well as identify training needs for department.
- Interact frequently with inter-departmental associates Sales, Client Services, Account Management, and various departments for resolving outstanding issues.
- Work closely with the Management team to maximize collections and productivity. Provides daily, weekly, and monthly reporting to management.
- Interprets and understands contract terms to maximize collections.
- Demonstrate patience and overall courteous behavior when working with internal and external customers.
Office Clerk
Louisiana Transportation/ KL Melvin Trucking
Columbus, TX
05.2005 - 09.2007
- Answer phones, route calls, take messages and notify customers of late trucks.
- Processed all MBOM for superior steel.
- Manage a high volume of paperwork and/or data in a detailed and efficient manner.
- Prepare reports in support of the business.
- Gather, organize, and process driver daily paperwork, logs, manifest, vehicle inspection, etc.
- Assist with driver calls when needed and respond to delivery associate issues; provide support for resolution.
- Filing and maintaining all required documents as required under Department of Transportation guidelines.
- I.e., driver’s license status, Medical Examination Cards, Certificate of Violations, monitor MVR status, etc.
- Work effectively across departmental and organizational boundaries to align, organize, monitor, and communicate all compliance initiatives.
- Performs other duties as assigned.
Premium Audit Analyst - Workers Comp
Sierra Pacific
Pleasanton, CA
06.1989 - 06.2003
- Prepares audit reports that meet Workers Compensation Insurance Rating Bureau (WCIRB) and/or National Council on Compensations Insurance (NCCI) test audit requirements.
- Identify the proper investigative actions to follow and alert the appropriate departments (Underwriting, Claims, and SIU) when irregularities exist.
- Determine the appropriate level of investigations necessary on an account-by-account basis.
- Conducts audits of accounts substantiating accuracy of policy classifications, exposure base inclusions/exclusions, status of subcontractors, subcontractors cost allocations, business and final customer relationship and audits the overall business.
- Recognizes and communicates regular and irregular audit findings and financial conditions of an insured to the agent and branch underwriting. Informs corporate investigations and underwriting of questionable operations, including suspected fraud.
- Work effectively across departmental and organizational boundaries to align, organize, monitor, and communicate all compliance initiatives.
- Performs other duties as assigned.
Education
High School -
Clayton Valley High School
01-1987
Skills
- 10-Key data entry and Order Entry
- Proficient in Microsoft Outlook, Word, and Excel
- V-look ups, Pivot tables, Office 365
- Salesforce
- Dynamic
- SAP
- Sage
- QuickBooks
- EDI systems (OpenInvoice/Oildex, ADP, Cortex, ISupplier, and Ariba)
Timeline
Insurance Operations Coordinator
Foresight Group Workers Compensation
09.2025 - 04.2026
Revenue Accountant
Valenz Group
10.2021 - 09.2025
Accounts Receivables
Kerr Consulting
05.2021 - 10.2021
Collections/Customer Service
Houston Chronicle/Hearst
01.2021 - 05.2021
Sr. Lead Accounting/ AR Analyst
C&J Energy Services
01.2016 - 04.2020
Accounts Receivable & Collections Team Lead
Inland Environmental & Remediation
01.2011 - 10.2015
Office Clerk
Louisiana Transportation/ KL Melvin Trucking
05.2005 - 09.2007
Premium Audit Analyst - Workers Comp
Sierra Pacific
06.1989 - 06.2003
High School -
Clayton Valley High School