Summary
Work History
Education
Skills
Timeline
Cashier

Colleen Hoyt

Enterprise

Summary

Dedicated Cashier at Hannaford (Ahold Delhaize) with a proven track record in customer service excellence and cash handling. Leveraged patience and empathy to enhance customer satisfaction, achieving positive feedback and repeat business. Adapted swiftly to new POS technologies, ensuring transaction accuracy and contributing to a secure, welcoming shopping environment. Demonstrated strong work ethic and integrity, significantly boosting team morale and productivity.

Work History

Cashier

Hannaford (Ahold Delhaize)
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Associates Degree - Business Administration

Daniel Webster College
Nashua, NH
04.1971

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence

Timeline

Cashier

Hannaford (Ahold Delhaize)

Associates Degree - Business Administration

Daniel Webster College
Colleen Hoyt