Colleen Levasseur
North Smithfield,RI
Summary
Experienced Veterinary Hospital Operations Manager with 18 years of training in both shelter and private medicine, dedicated to promoting animal health, environmental awareness, building customer relationships and staying up-to-date on the latest techniques in veterinary medicine and animal welfare.
Overview
18
18
years of professional experience
Work History
Hospital Operations Manager
Petco
Dedham, MA
10.2023 - Current
- Participated in strategic planning activities aimed at improving overall organizational performance.
- Ensured compliance with all applicable laws, regulations, accreditation standards, and industry best practices.
- Recruited, hired and trained new medical and facility staff.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Created policies, procedures, and workflows to maximize the effectiveness of staff utilization.
- Implemented measures designed to reduce costs while maintaining high-quality services.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Oversaw clinical operations, including medical records management, patient admissions, discharges, and billing.
- Led teams in developing innovative solutions for complex problems facing the hospital system.
- Maintained a safe environment for both patients and staff by ensuring proper safety protocols were followed.
- Managed budgeting process including forecasting expenses and revenue streams.
- Conducted regular staff meetings with department heads to review progress on initiatives.
Veterinary Surgical Technician
Acorn Animal Hospital
Franklin, MA
01.2022 - 10.2023
- Monitored vital signs during surgery and notified veterinarian of changes.
- Operated anesthesia, oxygen and monitoring equipment.
- Administered and monitored anesthesia for surgeries and operations.
- Prepared and reviewed records and consent forms.
- Assisted with polishing, removing stains and other dental procedures.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
Lead Veterinary Technician
Cumberland Animal Hospital
Cumberland, RI
04.2017 - 12.2021
- Managed clinic operations, including supervising vet techs, scheduling and appointments
- Strategically scheduled patient appointments to maintain workflows
- Conducted initial exams on pets, took vital signs and collected samples for lab
- Organized, labeled and restocked supplies and pet food
- Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site
- Operated x-ray machines and exposed radiographic films
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
- Took electrocardiogram and electrocephalogram tracings
- Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols
- Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology
- Train and mentor other staff
- Assisted veterinarian with treatment of wounds, vaccination administration, and operations
- Operated anesthetic machines, oxygen equipment and monitoring equipment
Veterinary Technician
Ashland Animal Hospital
Ashland, MA
10.2016 - 04.2017
- Performed physical examinations and record case history, weight, temperature and other vitals
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
- Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols
- Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability
- Performed dental procedures, including smoothing, filing, polishing, and removal of calculus, soft deposits, plaque and stains
- Collected urine by expression cystocentesis, or catheterization
- Operated x-ray machines and exposed radiographic films
- Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site
- Operated anesthetic machines, oxygen equipment and monitoring equipment
Prepared and labeled medications sent home with patient and informed client of administration techniques
Veterinary Technician
Humane Society Of Broward County
Dania Beach, FL
04.2015 - 08.2016
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
- Performed physical examinations and record case history, weight, temperature and other vitals
- Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols
- Performed dental procedures, including smoothing, filing, polishing, and removal of calculus, soft deposits, plaque and stains
- Operated x-ray machines and exposed radiographic films
- Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site
- Operated anesthetic machines, oxygen equipment and monitoring equipment
- Initiated emergency interventions such as resuscitative oxygen procedures and external cardiac massage
Retail Associate
Pier One Imports
Pembroke Pines, FL
09.2014 - 04.2015
- Met incoming customers and provided immediate assistance
- Listened to customer needs and preferences to provide accurate advice
- Provided expert product and service information
Customer Relations Associate
3Degrees
Seattle, WA
08.2014 - 08.2014
- Served as a liaison between customers and Puget Sound Energy
- Completed documentation for product and service sales
- Established new customer accounts
- Cold-called prospective customers to build relationship
Veterinary Technician
All Pets Mobile Vet
Rumford, RI
03.2012 - 08.2013
- Performed physical examinations and record case history, weight, temperature and other vitals
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
- Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability
- Sutured cutaneous and subcutaneous tissues, gingiva and oral mucous membranes
- Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site
- Strategically scheduled patient appointments to maintain workflows
- Prepared and labeled medications sent home with patient and informed client of administration techniques
Pet Trainer
Petsmart
North Attleboro, MA
05.2011 - 03.2012
- Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training
- Educated community in responsible pet ownership
- Adhered to high standards of safety, cleanliness and professionalism
- Organized weekly sales reports for the sales department to track product success
- Excelled in exceeding daily class enrollment goals
Farm Hand/Student Worker
University of Rhode Island-Peckham Farm
Kingstown, RI
08.2007 - 04.2011
- Cared for large animals, dangerous animals and small animals
- Hand-raised animals, including hand-feeding using bottles and formulas
- Supported general husbandry efforts for assigned animals
- Performed and managed general maintenance and cleaning of facilities and grounds
Proctor/Floor Leader/Administrative Team
Project Contemporary Competitiveness - PCCASP
Bridgewater, MA
06.2007 - 08.2009
- Managed day-to-day operations, including supervision and assignment delegation for a 6-member team
- Facilitated on-site staff training and developed processes and procedures to increase accuracy
- Supervised, developed and delegated tasks to employees
- Responded to advanced issues with a professional and relationship-focused approach
- Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals
Education
Bachelor of Science - Animal Management and Technology
University of Rhode Island
2011
High School Diploma - undefined
Middleboro High School
2007
Skills
- Policy implementation
- Employee performance
- New hire training
- Supplies ordering
- Staff management
- Strategic business planning
- Managing medical practices
- Staff development
- Medical personnel recruitment
- Anesthesia monitoring
- Animal dentistry
- Muzzles and restraints
- Catheter placements
- Team supervision
- Proficient in MS Office
Accomplishments
- ASPCA-Medical Response Volunteer
- Ample experience in both the private and shelter sectors of veterinary medicine
- Worked at a high volume shelter, assisting in more than 40 spay/neuter procedures per day and promoting animal welfare
- Traveled with Vet Ventures to Belize to assist on a spay/neuter campaign
- Experience supervising staff members as part of a management team
Timeline
Hospital Operations Manager
Petco
10.2023 - Current
Veterinary Surgical Technician
Acorn Animal Hospital
01.2022 - 10.2023
Lead Veterinary Technician
Cumberland Animal Hospital
04.2017 - 12.2021
Veterinary Technician
Ashland Animal Hospital
10.2016 - 04.2017
Veterinary Technician
Humane Society Of Broward County
04.2015 - 08.2016
Retail Associate
Pier One Imports
09.2014 - 04.2015
Customer Relations Associate
3Degrees
08.2014 - 08.2014
Veterinary Technician
All Pets Mobile Vet
03.2012 - 08.2013
Pet Trainer
Petsmart
05.2011 - 03.2012
Farm Hand/Student Worker
University of Rhode Island-Peckham Farm
08.2007 - 04.2011
Proctor/Floor Leader/Administrative Team
Project Contemporary Competitiveness - PCCASP
06.2007 - 08.2009
Bachelor of Science - Animal Management and Technology
University of Rhode Island
High School Diploma - undefined
Middleboro High School