Colleen McCammon
Fort Worth,TX
Summary
Strategic healthcare executive with 12+ years of leadership experience in business development and operational optimization. Proven ability to build strong partnerships, drive sustainable growth, and ensure regulatory compliance. Committed to delivering superior patient care and successful outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Millwood Hospital & The Excel Centers
12.2021 - 01.2024
- Managed operations of a134-bed acute care hospital and four PHP/IOP clinics serving diverse patient populations
- Ensured operational continuity by acting as Interim Director for Patient Access, Human Resources, Performance Improvement, and Patient Advocacy
- Improved patient and staff engagement through leadership in Trauma Informed Care and Service Excellence committees
- Updated hospital policies for regulatory compliance and identified opportunities for process improvement
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Resource Hospital Administrator (Contract)
Oceans Behavioral Hospital
06.2019 - 06.2020
- Led the operations of a newly built,22-bed geriatric behavioral health hospital
- Recruited key leadership team members, fostering a cohesive and accountable environment
- Oversaw construction projects within budget and timeline, including a new IOP clinic and infrastructure improvements
- Reduced staff turnover by fostering a culture of accountability, compassion, and servant leadership
- Negotiated contracts with vendors to secure competitive pricing on medical supplies and equipment, reducing expenses while maintaining quality standards.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Chief Executive Officer
Springstone, Inc. - Westpark Springs Hospital
03.2018 - 03.2019
- Achieved record-setting census for inpatient and outpatient programs by developing specialized groups based on community needs
- Increased EBITDA through expense, denial, and appeal management analysis and overhaul
- Expanded outpatient capacity and patient access through creative building improvements and partnerships
- Stabilized Westpark CARE Mobile Assessment Team, exceeding performance expectations
Interim Chief Executive Officer
Springstone, Inc. - Oakwood Springs Hospital
11.2017 - 03.2018
- Restored operational, leadership, and staffing stability during a transitional period
- Fostered collaboration among department directors and providers, overcoming barriers to care delivery
- Secured Mobile Assessment contracts with local colleges, hospitals, and community organizations
- Negotiated fair market reimbursement rates with a major Managed Health Organization
- Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
- Established foundational processes for business operations.
Chief Operating Officer
Springstone, Inc. - Mesa Springs Hospital
05.2017 - 11.2017
- Supported all departments through patient advocacy, conflict resolution, crisis management, and project oversight
- Identified opportunities for improvement in quality of care and patient experience through collaboration with directors
- Developed and implemented strategic plans to eliminate redundant processes and enhance efficiency/employee retention
- Spearheaded joint venture creating Changes Premier Health outpatient TMS clinic
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
Regional Director of Business Development
Springstone Inc. - Mesa Springs Hospital
06.2016 - 05.2017
- Instrumental in developing competitive market analyses and strategies for new hospitals
- Assisted with recruiting, training, and coaching of Business Development Representatives
- Designed regional reporting infrastructure for transparent communication of BD efforts
- Managed five BD Directors' performance while maintaining Mesa Springs Hospital census
- Managed a diverse portfolio of accounts while maintaining exceptional levels of customer service satisfaction across all engagements consistently.
- Generated new business with marketing initiatives and strategic plans.
Director of Business Development
Springstone, Inc. - Mesa Springs Hospital
04.2015 - 06.2016
- Identified and mitigated referral source barriers to care
- Recruited and mentored a high-performing Business Development team, exceeding monthly referral goals
- Increased call and assessment volumes, achieving a record-setting census across all care levels
- Secured in-network status with United Healthcare after three years of negotiations
- Increased client base by developing and implementing effective business development strategies.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Community Outreach Liaison
Springstone, Inc. - Sycamore Springs Hospital
12.2011 - 04.2015
- Established strategic partnerships exceeding referral volume targets
- Created a routing management system adopted as a company-wide best practice
- Developed and managed a five-county territory, consistently exceeding targets and growing new accounts
- Established rapport with major area employers' Employment Assistance Programs, increasing awareness of the new, local behavioral health resources
- Increased public awareness of available resources by developing and distributing informative materials.
- Established an extensive network of contacts within the community, promoting collaboration across sectors for mutual benefit.
Education
Purdue University
West Lafayette, INSkills
- CRM platforms
- Territory management
- Proficient in Microsoft Office
- Key performance goals
- Excellent listening skills
- Public speaking
- Strategic partnerships
- Sales and marketing
- Cold calling
- Prospecting
- Account development
- Market and competitive analysis
Certification
- Basic Life Support & CPR
- Crisis Prevention & Intervention
- Critical Incident Stress Management First Responder
Timeline
Chief Operating Officer
Millwood Hospital & The Excel Centers
12.2021 - 01.2024
Resource Hospital Administrator (Contract)
Oceans Behavioral Hospital
06.2019 - 06.2020
Chief Executive Officer
Springstone, Inc. - Westpark Springs Hospital
03.2018 - 03.2019
Interim Chief Executive Officer
Springstone, Inc. - Oakwood Springs Hospital
11.2017 - 03.2018
Chief Operating Officer
Springstone, Inc. - Mesa Springs Hospital
05.2017 - 11.2017
Regional Director of Business Development
Springstone Inc. - Mesa Springs Hospital
06.2016 - 05.2017
Director of Business Development
Springstone, Inc. - Mesa Springs Hospital
04.2015 - 06.2016
Community Outreach Liaison
Springstone, Inc. - Sycamore Springs Hospital
12.2011 - 04.2015
- Basic Life Support & CPR
- Crisis Prevention & Intervention
- Critical Incident Stress Management First Responder
Purdue University
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