Colleen McCarthy
Newport,RI
Summary
Dynamic Office Manager with a proven track record at 1st Response Plumbing, excelling in organizational skills and customer service. Enhanced operational efficiency through streamlined billing processes and a new filing system, significantly improving document retrieval. Adept at scheduling and communication, fostering strong client relationships while ensuring exceptional service delivery.
Overview
40
40
years of professional experience
Work History
Office Manager
1st Response Plumbing
12.2023 - Current
- Managed daily office operations, ensuring efficiency and organization.
- Coordinated scheduling and communication between staff and clients, enhancing service delivery.
- Implemented new filing system, improving document retrieval speed and accuracy.
- Oversaw inventory management, ensuring adequate supplies for operational needs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined billing processes, reducing errors and improving payment turnaround time.
Medical Assistant
Aquidneck Medical Associates/Aquidneck Pediatrics
03.1996 - 02.2022
- Administered patient assessments and recorded vital signs to support healthcare delivery.
- Assisted with clinical procedures, ensuring patient comfort and adherence to safety protocols.
- Managed appointment scheduling and maintained accurate patient records in electronic health systems.
- Collaborated with healthcare providers to coordinate patient care and follow-up procedures.
- Educated patients on treatment plans, enhancing understanding of healthcare instructions.
- Streamlined office processes, improving workflow efficiency in a fast-paced medical environment.
- Trained new staff on administrative protocols and best practices for patient interaction.
- Implemented quality assurance measures to maintain high standards of care and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Nursing Assistant
Village House
06.1986 - 02.1996
- Provided compassionate care to patients, assisting with daily living activities and ensuring comfort.
- Administered medications and monitored vital signs, reporting changes to nursing staff promptly.
- Collaborated with healthcare teams to develop and implement patient care plans tailored to individual needs.
- Trained and mentored new nursing assistants, fostering a supportive learning environment.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
Nursing
Salve Regina University
Newport, Rhode Island, RISkills
Customer service
Office management
Organizational skills
Office administration
Data entry
Mail handling
Clear oral/written communication
Billing
Payroll processing
Scheduling
Phone and email etiquette
Affiliations
Ladies Ancient of Hibernians
Vasco Da Gama Society
Timeline
Office Manager
1st Response Plumbing
12.2023 - Current
Medical Assistant
Aquidneck Medical Associates/Aquidneck Pediatrics
03.1996 - 02.2022
Nursing Assistant
Village House
06.1986 - 02.1996
Nursing
Salve Regina University