Colleen McDermott
Philadelphia,PA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
17
17
years of professional experience
Work History
Server
Chloe BYOB Restaurant
Philadelphia, PA
04.2004 - 08.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Fine Dining Server
The Saloon
Philadelphia, PA
09.2002 - 03.2007
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Accurately recorded orders in POS system while providing excellent customer service.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
Education
Some College (No Degree) - Nursing
Bucks County Community College
Newtown, PASkills
- Supply Restocking
- Food Delivery
- Order Management
- Food inspection
- Food Running
- Beverage Preparation
- Table Setting
- Professional Appearance
- High-volume dining
- Table Bussing
- Guest Engagement
- Suggestive Selling
Timeline
Server
Chloe BYOB Restaurant
04.2004 - 08.2019
Fine Dining Server
The Saloon
09.2002 - 03.2007
Some College (No Degree) - Nursing
Bucks County Community College
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