Colleen McGrinder
Acworth,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations. Excelled in decision-making and Microsoft Office, contributing to team success through exceptional customer service and efficient schedule management. Demonstrated ability to mentor and improve visitor relations, leveraging both hard and soft skills to achieve results.
Overview
4
4
years of professional experience
Work History
Private Nanny
Self Employed
07.2022 - Current
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Lead Hostess
Henry's Louisiana Grill
07.2020 - 01.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
Education
Healthcare Science
Chattahoochee Technical College
Marietta, GA05.2026
High School Diploma -
Hillgrove High School
Powder Springs, GA05.2022
Skills
- Schedule Management
- Activity Planning
- Decision-Making
- Customer Service
- Microsoft Office Proficient
- Schedule Management
- Computer Proficient
- Training and mentoring
- Data Entry
- Visitor and Customer Relations
Timeline
Private Nanny
Self Employed
07.2022 - Current
Lead Hostess
Henry's Louisiana Grill
07.2020 - 01.2023
Healthcare Science
Chattahoochee Technical College
High School Diploma -
Hillgrove High School
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