Colleen Nelson
Prairie Village,KS
Summary
Experienced professional with a proven track record for positively contributing to operations, overall efficiency, and culture in various medical facilities.
Overview
29
29
years of professional experience
Work History
Local Manager
Hereford House Restaurant Company
08.2024 - Current
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Resolved customer complaints to enable best dining experience and return visits.
- Delivered feedback to decision-makers for operational improvement.
- Oversaw front of house personnel to maintain adequate staffing
- Reconciled cash and credit card transactions for accurate records.
Specimen Processing Coordinator
University Of Kansas Health System
08.2023 - Current
- Followed safety protocols while handling hazardous materials.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Performed various projects across Microbiology department
- Provided process onboarding to new employees
- Member of department leadership team
Lab Support Technician
St. Luke’s Hospital
10.2017 - 05.2022
- First line direct support to Physicians regarding patient results under HIPAA compliance protocols.
- Subject matter expert for WASPlab Specimen processor.
- Performed quality control using approved laboratory procedures.
- Oversaw items in inventory and maintained required supplies.
- Drove improvements resulting in savings and improved profit margin.
- Interpreted and documented results of tests into active databases.
- Provided regular updates to team leadership on quality metrics.
Lab Assistant
LabCorp
03.2007 - 06.2016
- Stage specimen to ensure accurate testing and timely turnaround while maintaining patient confidentiality and dignity.
- Operate and support laboratory computer system.
- Communicate results and troubleshoot discrepancies with team.
- Comply with laboratory Safety and Infection Control policies.
Office Coordinator/Dental Assistant
Robert Mobley Dental Office
01.1996 - 05.2016
- Manage patient care for over 160 patients/month.
- Negotiated business and medical supplies to achieve 10% savings.
Education
Associate of Science -
Johnson County Community College
Overland Park, United States12.2023
Associate of Arts -
Johnson County Community College
Overland Park, KS12.2021
Skills
- Training and development
- Teamwork and collaboration
- Relationship building
- Clear oral/written communication
- Quality assurance
- Time management
- Leadership
Accomplishments
- Outstanding Teacher - St. Luke’s Hospital (Winter '20, Summer '21)
- Excellence in Teaching - St. Luke’s Hospital (Summer '20)
- Employee of the Month - Hereford House (Oct '22)
- Salesforce Trailhead: 39 Badges, Adventurer Rank - Salesforce Trailhead (Ongoing)
- Certified Dental Assistant - Wichita Area Technical Vocation School (May '90)
- The Science of Well Being - Yale University (Winter '20)
Timeline
Local Manager
Hereford House Restaurant Company
08.2024 - Current
Specimen Processing Coordinator
University Of Kansas Health System
08.2023 - Current
Lab Support Technician
St. Luke’s Hospital
10.2017 - 05.2022
Lab Assistant
LabCorp
03.2007 - 06.2016
Office Coordinator/Dental Assistant
Robert Mobley Dental Office
01.1996 - 05.2016
Associate of Science -
Johnson County Community College
Associate of Arts -
Johnson County Community College
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