RICHELLE EDWARDS
Minerva,Ohio
Summary
Accomplished leader and seasoned technical specialist with 25 years of experience. Successfully drove customer service initiatives at Frontier Communications, resulting in a 30% increase in satisfaction ratings. Skilled in staff training, performance evaluations, strategic planning, and technical proficiency. Known for exceptional relationship building and multitasking abilities, leading to significant advancements in employee productivity and safety standards. Recognized as Service Order Manager of the Year.
Overview
24
24
years of professional experience
Work History
Local Manager
Frontier Communications
08.2011 - Current
- Resolved customer issues and worked together with other departments.
- Developed and implemented a successful customer service strategy, resulting in improved customer satisfaction ratings.
- Monitored employee performance and provided feedback to improve productivity levels.
- Trained and mentored employees on company policies and procedures.
- Conducted regular staff meetings to keep employees informed of new developments within the organization.
- Monitored team productivity and performance to support goals.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
Digital Electronic Tech
At&t
02.2001 - 08.2011
- Acquired knowledge of telecom components and basic fiber network principles.
- Connected with fellow techs, fostering supportive and collaborative learning environment.
- Developed strong problem-solving skills while troubleshooting cellular tower equipment.
- Practiced effective time management strategies to complete tasks on schedule.
- Exhibited proficiency in managing multiple projects simultaneously while prioritizing tasks efficiently.
- Scheduled maintenance and performed maintenance on network facilities.
Skills
- Negotiation and Conflict Resolution
- Technical Proficiency
- Strategic Planning
- Professional Demeanor
- Staff Training
- Performance Evaluations
- Relationship Building
- Multitasking Abilities
- Employee Coaching and Mentoring
- Performance management
- Data analysis excel and BI
- Project planning
Timeline
Local Manager
Frontier Communications
08.2011 - Current
Digital Electronic Tech
At&t
02.2001 - 08.2011
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