Colleen Oakley
Occupational Therapist, Nursing Home Administrator And Healthcare Executive
Vonore,TN
Summary
Strategic healthcare operations executive with 20+ years of experience leading clinical and financial performance improvements across multi-state organizations. Successfully launched and scaled new service lines, improved clinical outcomes by over 50%, and implemented system-wide operational efficiencies. Seeking to drive innovation and growth in a forward-looking healthcare organization.
Overview
31
31
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Vice President of Clinical Operations
Total Extended Care Services
01.2025 - Current
- Directed operations for 52 facilities, ensuring improved operational efficiencies, communication, employee retention, and customer satisfaction
- Developed companywide systems, processes, and protocols to facilitate smooth multi-state expansion
- Directed recruitment, credentialing, and onboarding of advanced practice providers across 5 states, reducing onboarding time by 50%
- Increased business growth by 30% in 6 months through focused strategy and systematic implementation plans
- Spearheaded development and launch of company employee handbook
- Orchestrated rollout of a fully automated onboarding workflow, cutting manual administrative tasks and improving data accuracy
- Designed and deployed provider education modules and performance dashboards, enhancing clinical compliance rates, and enabling data-driven performance analysis
- Directed development of company logo, website, branded collateral, and sales decks
- Performed comprehensive data analytics and presentations resulting in being named the preferred provider for that healthcare system
- Partnered with the Chief Medical Officer to define and implement clinical strategy, driving alignment across operations and improving provider engagement
Treasurer and Chair of the Audit Committee
American Association of Post Acute Care Nursing Board of Directors
07.2022 - Current
- This governing board drives organizational strategy to ensure good financial performance and reputation as an industry leader
Senior Director of Operations, Rehab America
American Health Partners
06.2022 - 01.2025
- Responsible for all therapy operations in 31 Skilled nursing facilities and 5 Psychiatric Hospitals including developing strategic vision and goals
- Responsible for budgeting, forecasting, and the financial operations of the Rehab Division - $20+ million annual revenue
- Launched social media campaign to increase brand awareness and market recognition
- Launched an outpatient services line across 18 locations—developing SOPs, staffing models, referral processes, and a marketing strategy
- Spearheaded the development of an advanced wound care program in partnership with nursing resulting in increased healing of chronic wounds
- Developed and implemented a new direct bill business line to increase outside revenue
- Championed automation of finance and ops reporting via integrated dashboards, reducing monthly report generation time by 75%
- Spearheaded targeted clinical education programs, raising attainment of treatment goals from 45% to 80% over 12 months
- Steered division restructuring to allow for improved oversight and prepare for future growth
- Orchestrated migration of time clock system to EMR platform for real time productivity management
- Led operational integration of two acquisitions, including system rollout and proforma development
Clinical Reimbursement Specialist
Functional Pathways, LLC
03.2020 - 05.2022
- Internal and external business analysis to ascertain trends and identify areas of opportunity
- Educated employees, managers, and customers on a variety of topics including PDPM, Medicaid CMI, and outcomes analysis, Thriving during a Pandemic and more.
- Helped develop outcomes reporting tools to optimize functional treatments and outcomes.
Area Director of Operations
Functional Pathways, LLC
02.2015 - 03.2020
- Oversight of the operations of up to 16 rehab departments in skilled nursing facilities
- Hiring, developing, and supervising Directors of Rehab at each site
- Annual budgeting process
- Training of staff and customers on PDPM, the new payment model
- Conducting quarterly meetings with customers to review performance and expectations
- Member of a cross-functional committee that transitioned our entire company from multiple operations software to one. Including assisting with developing timelines, protocols and training front line staff
- Rolling out new company initiatives including proprietary software, clinical programming, and service delivery models
- Responsible for new business start-ups
- Assisted customer with developing policies and procedures for new aquatics and wellness centers
- Helped prepare 11 buildings for IRO Federal Survey, guided 4 of the 11 through successful survey, and then over saw follow up training and compliance
Divisional Vice President of Operation
EnduraCare Acute Care Services
Mobile, Alabama
02.2012 - 02.2015
- Responsible for the operations of 8 multi-venue sites
- Budgeting and financial management of facilities in my division
- Interviewing, hiring and training Rehab Directors
- Helped organized and host annual Rehab Director meetings
- Helped develop company-wide policy regarding new PPS regulations
- Led pilot study to discover the effects of new PPS regulations on service delivery and financial outcomes
- Part of a team charged with restructuring our company’s intranet and web page
- Responsible for new contract start ups
Director of Rehab - TCU. Fort Sanders Regional
EnduraCare Acute Care Services
06.2008 - 01.2010
- Member of special task force on fall prevention
- Member of committee on managing MRSA in 397 bed hospital
- Taught portions of the Geriatric Nurse certification program for Covenant Health
- Developed customer satisfaction survey for rehab department
Senior Rehab Services Manager
Signature Healthcare - Rockwood Care & Rehab
Rockwood, TN
10.2007 - 05.2008
Rehab Services Manager
Signature Healthcare - Harriman Care & Rehab
09.2005 - 10.2007
Rehab Services Manager
Life Care Center of Morgan County
02.2003 - 09.2005
Director of Therapy Services
Tenet Health Care, Southpointe Hospital
12.2002 - 02.2003
Occupational Therapist, Rehab Team Leader
Rehab Choice Incorporated
02.2002 - 11.2002
Director of Rehabilitation Services
Mariner Post-Acute Network, Desert Terrace Nursing Center
02.2001 - 06.2001
Lead Occupational Therapist
American Rehab Services at Arizona Eastern Star Retirement Center
08.1999 - 01.2001
Occupational Therapist
Pediatric Therapy Services
10.1998 - 05.1999
Occupational Therapist
MacNeal Hospital
04.1996 - 11.1998
Lead Occupational Therapist
Sundance Rehabilitation
02.1998 - 10.1998
Staff Occupational Therapist
West Suburban Hospital Medical Center
08.1995 - 01.1997
Occupational Therapist
Pediatric Therapy Services
09.1994 - 06.1995
Education
Post-graduate work towards a Master of Science Degree - Occupational Therapy
University of Illinois At Chicago
Chicago, IL 07.1994 - 11.1996
Bachelor of Science - Occupational Therapy
University of Illinois At Chicago, Honors College
Chicago, IL 10.1990 - 06.1994
Skills
- Operational & Financial Management
Budgeting, Forecasting, P & L Management
- Revenue Growth Strategies
- Clinical & Quality Leadership
- Regulatory Compliance
- Data & Technology Proficiency
- New Service Line Launches
- Acquisition Integration
- SOP & Process Standardization
- Team Leadership & Development
- Recruitment & Credentialing
- Change Management & Organizational Restructuring
- Sales & Marketing Collateral Development
- Board-Level Governance
Achievements Skills
- 2019, Received Resident Assessment Coordinator certification
- 2009 - 2015, Adjunct instructor COTA program, Roane State Community College, Oakridge, TN
- 2010, Licensed as a TN Nursing Home Administrator
- 1994, University of Illinois at Chicago Honors College Recipient, Martin Luther King Scholarship, Student Speaker at University commencement, Nominee, Outstanding graduating senior, UIC
Accomplishments
Acheived Nursing Home Adminstrator License in 2010
RAC Certification 2020
Certification
CPR Certification
Timeline
Vice President of Clinical Operations
Total Extended Care Services
01.2025 - Current
Treasurer and Chair of the Audit Committee
American Association of Post Acute Care Nursing Board of Directors
07.2022 - Current
Senior Director of Operations, Rehab America
American Health Partners
06.2022 - 01.2025
RAC - CT
06-2020
Clinical Reimbursement Specialist
Functional Pathways, LLC
03.2020 - 05.2022
Area Director of Operations
Functional Pathways, LLC
02.2015 - 03.2020
Divisional Vice President of Operation
EnduraCare Acute Care Services
02.2012 - 02.2015
Nursing Home Administrator License
01-2010
Director of Rehab - TCU. Fort Sanders Regional
EnduraCare Acute Care Services
06.2008 - 01.2010
Senior Rehab Services Manager
Signature Healthcare - Rockwood Care & Rehab
10.2007 - 05.2008
Rehab Services Manager
Signature Healthcare - Harriman Care & Rehab
09.2005 - 10.2007
Rehab Services Manager
Life Care Center of Morgan County
02.2003 - 09.2005
Director of Therapy Services
Tenet Health Care, Southpointe Hospital
12.2002 - 02.2003
Occupational Therapist, Rehab Team Leader
Rehab Choice Incorporated
02.2002 - 11.2002
Director of Rehabilitation Services
Mariner Post-Acute Network, Desert Terrace Nursing Center
02.2001 - 06.2001
Lead Occupational Therapist
American Rehab Services at Arizona Eastern Star Retirement Center
08.1999 - 01.2001
Occupational Therapist
Pediatric Therapy Services
10.1998 - 05.1999
Lead Occupational Therapist
Sundance Rehabilitation
02.1998 - 10.1998
Occupational Therapist
MacNeal Hospital
04.1996 - 11.1998
Staff Occupational Therapist
West Suburban Hospital Medical Center
08.1995 - 01.1997
Occupational Therapist
Pediatric Therapy Services
09.1994 - 06.1995
Post-graduate work towards a Master of Science Degree - Occupational Therapy
University of Illinois At Chicago
07.1994 - 11.1996
Bachelor of Science - Occupational Therapy
University of Illinois At Chicago, Honors College
10.1990 - 06.1994
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