Colleen Oswald
Norristown
Summary
Dedicate professional in the Fashion industry.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Scout and Molly’s Boutique
North Wales, PA
01.2022 - Current
- Assisted customers with their styling needs by asking targeted questions to enhance their shopping experience.
- Managed shipments and collaborated with the visual manager to ensure timely processing and display of merchandise.
- Oversaw associate productivity to optimize time management and operational efficiency.
- Managed inventory processes, optimizing stock levels and minimizing shrinkage.
- Proficiently handled POS systems, including purchase orders and promotions, ensuring accurate financial transactions.
- Led daily operations, ensuring exceptional customer service and store presentation.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Established targets for social media platforms to reflect business objectives.
- Created and managed social media campaigns to increase brand engagement.
Assistant Manager
Banana Republic
Exton, PA
01.2017 - 01.2022
- Supervised daily operations at Banana Republic, ensuring compliance with company standards and enhancing customer experiences.
- Conducted monthly store audits, maintaining a safe and efficient environment for both staff and customers.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coached and developed a team of 18 Brand Ambassadors, driving sales and brand loyalty through effective training and support.
- Implemented regular updates for operational apps, resulting in improved efficiency and reduced downtime.
- Led troubleshooting efforts for technology issues, ensuring seamless operation of POS systems and back office computers.
- Developed training programs for staff, enhancing product knowledge and sales techniques.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Visual Merchandising intern/Sales Associate
Vera Bradley
King of Prussia
01.2016 - 01.2017
- Creating window and in-store displays of goods for retail shops.
- Source elements such as lighting, props and accessories to give customer different uses for the product.
- Designing displays stands and panels for exhibitions, conferences and other events.
- Planning out where new merchandise and marketing is display that will attract customers and drive sales.
- Assisted in inventory management to ensure product availability and organization.
- Engaged customers through interactive displays, enhancing shopping experience.
- Conducted market research to identify current trends and customer preferences.
Education
Bachelor of Science - Fashion Merchandising
Johnson And Wales University
Providence, RI01-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Retail operations
- Schedule oversight
- Inventory management
- Marketing
- Microsoft office expertise
- Computer skills
Timeline
Assistant Manager
Scout and Molly’s Boutique
01.2022 - Current
Assistant Manager
Banana Republic
01.2017 - 01.2022
Visual Merchandising intern/Sales Associate
Vera Bradley
01.2016 - 01.2017
Bachelor of Science - Fashion Merchandising
Johnson And Wales University