Colleen Pagiatakis
North Andover,MA
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Service Center Representative
Safety Insurance
Boston, Massachusetts
05.2014 - Current
- Handle incoming calls from insureds, agents, mortgage companies, and car dealerships.
- Utilize systems, policies and/or procedures to resolve Insured calls and email inquiries
- Document all customer related activities on company systems
- Determine solutions to problems that require action or the input of other departments
- Support Service Center agents to enhance customer service efficiency
- Train and mentor new employees on insurance policies, customer service procedures, and internal systems
- Create Litmos presentations for new and existing employees related to insurance topics
Personal Lines Underwriter
Safety Insurance
Boston, MA
05.2001 - 05.2014
- Reviewed policies for accuracy in discounts and coverages, ensuring compliance with underwriting guidelines
- Analyzed claims against policy coverages to identify potential household member denials and coverage mismatches
- Supported agents in obtaining quotes and rates for new business and renewals, enhancing client satisfaction
- Reviewed Claims to Underwriting tip sheets for ways to generate hidden premiums
- Collaborated with CRM department to download data daily
Commerical Lines Service Representative
Acordia Northeast, Inc.
Boston, Massachusetts
10.1999 - 04.2001
- Issued certificates of insurance to ensure compliance and facilitate client operations
- Aided clients with service needs and implemented changes to enhance existing commercial accounts
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Bachelor of Arts - International Business
University of Vermont
Burlington, VT05-1999
Bachelor of Arts - German Language And Literature
Universität Augsburg
Augsburg, Germany 05-1998
Skills
- Customer service
- Policy review
- Problem resolution
- Training development
- Documentation management
- Conflict resolution
- Knowledge of Safety Express and ATLAS Registry
- Quoting and Rating experience
- Knowledge of Auto and Homeowners lines of business
Certification
- Producer P&C licensed in Massachusetts, New Hampshire and Maine
- CISR Elite Designation
- CIC Designation
- AILP Designation
- Pursuing CPRM Designation
Timeline
Senior Service Center Representative
Safety Insurance
05.2014 - Current
Personal Lines Underwriter
Safety Insurance
05.2001 - 05.2014
Commerical Lines Service Representative
Acordia Northeast, Inc.
10.1999 - 04.2001
Bachelor of Arts - International Business
University of Vermont
Bachelor of Arts - German Language And Literature
Universität Augsburg