Shaina Snape
Huntington,MA
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, and mentoring abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Senior Customer Service Center Representative
Florence Bank
09.2018 - Current
- Responded to customer calls and emails to answer questions
- Worked directly with management helping lead the Customer Service Center team
- Assisted management and employees with difficult customer calls
- Provided superior customer service to all bank customers
- Assisted with creating and update procedures
- Assisted training new employees and coworkers with questions and approvals
- Embrace and practice the culture of Customer Service Drives Everything We Do
Ebanking Specialist
BankESB
06.2010 - 09.2018
- Followed all company policies and procedures to deliver quality work
- Assisted with company mergers working directly with the Customer Service Center and the Systems Department
- Processed all incoming online account opening applications
- Assisted Cash Management with building business online banking profiles and remote deposit capture
- Processed levies and research request
- Preformed the daily quality review of bank documentation
- Assisted with branch support creating new admin users in banking systems and unlocking profiles
- Provided support to the Customer Service Department taking phone calls as needed
Sandwich Artist
Subway
02.2005 - 07.2010
- Kept workplace clean and organized in line with restaurant policies
- Greeted guests, promoted specials, and took orders
- Prepared and presented food in compliance with health and safety guidelines
- Trained team members to prepare sandwiches and other items according to instructions
Education
Medical Coding
Holyoke Community College
Holyoke, MAOffice Assistant Certificate
Greenfield Community College
Greenfield, MAHigh School Diploma -
Northampton High School
Northampton06.2007
Skills
- Problem-Solving Skills
- Communication
- Training and Development
- Customer Inquiries
- Customer Support
- Customer Experience
- Customer Relationship Management
- Good Listening Skills
- Product and Service Knowledge
- Providing Feedback
Accomplishments
Recipient of the Florence Bank Presidents Award in 2022.
Timeline
Senior Customer Service Center Representative
Florence Bank
09.2018 - Current
Ebanking Specialist
BankESB
06.2010 - 09.2018
Sandwich Artist
Subway
02.2005 - 07.2010
Medical Coding
Holyoke Community College
Office Assistant Certificate
Greenfield Community College
High School Diploma -
Northampton High School
Similar Profiles
Caitlyn J. LucasCaitlyn J. Lucas
Assistant Branch Manager at Florence BankAssistant Branch Manager at Florence Bank
Brennan LaFlammeBrennan LaFlamme
Customer Service Specialist at Florence BankCustomer Service Specialist at Florence Bank
Vanessa IodlovskayaVanessa Iodlovskaya
Bank Teller at Florence BankBank Teller at Florence Bank
Jeremiah FizerJeremiah Fizer
Cart Barn Attendant and Member at Guyan Golf and Country ClubCart Barn Attendant and Member at Guyan Golf and Country Club
Daleyni MaldonadoDaleyni Maldonado
Server at Anthony's Coal Fire PizzaServer at Anthony's Coal Fire Pizza