Summary
Overview
Work History
Education
Skills
Timeline
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Evany Barrios-Cazares

Las Vegas,NV

Summary

Proactive worker bringing several years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.

Overview

4
4
years of professional experience

Work History

Senior Member Service Call Center Representative

Clark County Credit Union
Las Vegas, NV
05.2023 - 11.2024
  • Trained new hires in company policies and procedures, ensuring consistent quality of service across the team
  • Enhanced team productivity, effectively delegating tasks to ensure smooth operations
  • Demonstrated commitment to excellence in member service by consistently meeting or exceeding performance targets
  • Handled complaints with prompt, courteous service to uphold professional reputation
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Verified customer identification and documentation for compliant transactions
  • Educated and engaged customers with new bank products and services
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes

Member Service Call Center Representative

Clark County Credit Union
Las Vegas, NV
09.2022 - 05.2023
  • Maintained productivity and quality standards at all times
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times
  • Managed high volumes of transactions daily while ensuring accuracy, timeliness, and adherence to credit union policies
  • Executed wire transfers, stop payments and account transfers
  • Educated customers on online banking and mobile banking applications
  • Assisted customers with banking needs and inquiries

Manager

Krispy Kreme Donuts
North Las Vegas, NV
02.2021 - 09.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Accomplished multiple tasks within established timeframes
  • Maintained professional, organized, and safe environment for employees and patrons
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Cross-trained existing employees to maximize team agility and performance
  • Oversaw inventory management, optimizing stock levels, and reducing waste

Cashier

Krispy Kreme Donuts
North Las Vegas, NV
09.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
  • Helped customers complete purchases, locate items, and join reward programs
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility

Education

High School Diploma -

Canyon Springs High School
North Las Vegas, NV
05.2021

Skills

  • Customer service expertise
  • Exceptional communication
  • Training and mentoring
  • Call center experience
  • Financial Transactions
  • Time Management
  • Financial Literacy

Timeline

Senior Member Service Call Center Representative

Clark County Credit Union
05.2023 - 11.2024

Member Service Call Center Representative

Clark County Credit Union
09.2022 - 05.2023

Manager

Krispy Kreme Donuts
02.2021 - 09.2022

Cashier

Krispy Kreme Donuts
09.2020 - 02.2021

High School Diploma -

Canyon Springs High School

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Evany Barrios-Cazares