Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Colleen Peters

Oak Park,IL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Benefits Advisor

Aflac
Oak Park , IL
06.2023 - Current
  • Managed communications between insurance companies, employers and employees regarding plan details.
  • Ensured all documents pertaining to employee benefit plans were maintained accurately and securely.
  • Assisted employees in understanding their benefits package, enrolling in programs, and making changes as needed.
  • Processed claims filed by employees under the organization's group health plan according to established policies and procedures.
  • Provided advice on a variety of topics related to employee benefits such as eligibility requirements and premium payments.
  • Coordinated with payroll staff to ensure accurate deductions are taken from employee paychecks for benefit contributions.
  • Resolved customer service inquiries concerning various types of insurance coverage, policy changes, premiums.

Flight Attendant

United Airlines
Chicago , IL
01.1998 - 09.2020
  • Responded to medical emergencies as needed during flights.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Provided assistance to disabled passengers when necessary.
  • Adhered to company policies regarding security measures and protocol at all times.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.

Education

Bachelor of Science - Business Administration

Eastern Michigan University
Ypsilanti, MI
05-1994

Skills

  • Benefits Administration
  • Generating Leads/Cold Calling
  • Prospecting
  • Marketing
  • Adaptability and Flexibility
  • Task Prioritization
  • Excellent Communication

Certification

  • Licensed in Life and Health

Awards

  • Rookie of the year
  • Agent of the month
  • #1 Agent in new accounts

Timeline

Benefits Advisor

Aflac
06.2023 - Current

Flight Attendant

United Airlines
01.1998 - 09.2020

Bachelor of Science - Business Administration

Eastern Michigan University

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Colleen Peters