Colleen Provost
West Chazy,NY
Summary
Dedicated Pharmacy Technician with over 7 years of experience in prescription processing and inventory management. Proven ability to streamline workflows and ensure medication accuracy while adhering to HIPAA regulations. Focused on improving customer service and operational efficiency.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Condo Pharmacy
05.2018 - Current
- Executed prescription processing by verifying patient information and ensuring medication accuracy.
- Monitored and optimized medication inventory to guarantee availability and support uninterrupted pharmaceutical operations.
- Streamlined workflow processes to optimize prescription processing time.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Collected co-payments or full payments from customers.
- Utilized pharmacy management software to process prescriptions efficiently.
- Set up and modified patient profiles to include current medications and insurance details.
Resident Assistant
Lake Forest
01.2016 - 05.2018
- Facilitated resident engagement through organized events and activities, enhancing community spirit.
- Provided guidance and support to residents, fostering a safe and inclusive environment.
- Trained new resident assistants on best practices for community building and crisis management.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Visual Merchandiser
Target
02.2014 - 01.2016
- Developed and implemented visually appealing product displays to enhance customer experience.
- Conducted regular assessments of merchandise presentation to ensure compliance with brand standards.
- Analyzed sales data to determine effective product placement and optimize inventory flow.
- Monitored and replenished display inventory and restructured according to available stock.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Assisted cashiers in managing increased customer volume during peak hours.
- Assisted in pharmacy operations by efficiently filling prescriptions and processing patient transactions.
Cashier
Sears
09.2012 - 02.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained accurate cash drawer through diligent cash handling procedures.
- Collaborated with team members to streamline checkout processes, improving customer flow.
Education
High School Diploma -
Saranac High School
Saranac, NYHigh School Diploma -
Cv-Tech
Plattsburgh, NYSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Cash register operations
- Payment processing
Timeline
Pharmacy Technician
Condo Pharmacy
05.2018 - Current
Resident Assistant
Lake Forest
01.2016 - 05.2018
Visual Merchandiser
Target
02.2014 - 01.2016
Cashier
Sears
09.2012 - 02.2014
High School Diploma -
Saranac High School
High School Diploma -
Cv-Tech