Colleen Redmond
Farmington,UT
Summary
Accomplished Teller Service Representative II at Keesler Federal Credit Union, demonstrating exceptional cash handling expertise and a goal-oriented mindset. Leveraged patience and empathy to exceed customer expectations, fostering trust and achieving branch sales goals. Proven ability to adapt and thrive in dynamic environments, showcasing professionalism and courtesy alongside a strong track record of financial accuracy and customer service excellence.
Overview
23
23
years of professional experience
Work History
Teller Service Representative II
Keesler Federal Credit Union
03.2022 - 05.2024
- Posted transactions in a variety of credit union computer systems.
- Managed and balanced cash while maintaining a high degree of accuracy and productivity.
- Maintained control of the negotiable instruments accessed.
- Supported sales and service initiatives by identifying and referring cross sales or distributing marketing materials to members.
- Problem solved on accounts and transactions while providing superior customer service.
- Built lasting relationships with customers through engaging interactions that fostered trust in the credit union's services.
- Collaborated with teammates to achieve branch sales goals and exceed customer expectations.
Stay At Home Mom
Self Employed
11.2003 - 03.2022
- Managed multiple schedules for a household of two adults and two children.
- Created and implemented daily routines for effective scheduling.
- Established budgets for utilities, food and other necessities to maintain fiscal responsibility.
- Balanced caregiving duties for a typical child including managing education and athletic commitments.
- Balanced caregiving duties for a disabled child including providing physical and occupational therapy, speech therapy, and educational support.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Teller
SouthTrust Bank
02.2001 - 11.2003
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Responded to customer inquiries quickly via phone, email, or in-person.
- Greeted all customers with a warm, friendly welcome.
- Identified and initiated cross-selling opportunities to increase overall profits.
Education
Associate of Arts - Health Administration
Jones College
Ellisville, MS05.1995
Skills
- Patience and Empathy
- Goal-oriented mindset
- Professionalism and Courtesy
- Cash handling expertise
Accomplishments
Awarded Top Teller of Northern Region
Awarded Top Teller Line of Northern Region
Awarded Most Teller Surveys of Northern Region
Timeline
Teller Service Representative II
Keesler Federal Credit Union
03.2022 - 05.2024
Stay At Home Mom
Self Employed
11.2003 - 03.2022
Teller
SouthTrust Bank
02.2001 - 11.2003
Associate of Arts - Health Administration
Jones College
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