Rashonda Travis
Gulfport,MS
Summary
To obtain employment with an organization which utilize the education and professional experience have which has been obtained to move closer towards achieving and exceeding a career goal.
Extremely motivated and passionate in anything that I choose to do. Strong interpersonal and communication skills and know how to handle and deal with different kinds of people and circumstances. Equally effective working independently and in cooperation with others.
Overview
6
6
years of professional experience
Work History
Systems Analyst
Keesler Federal Credit Union
03.2023 - Current
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Implemented strategic IT initiatives, contributing to overall company growth and success.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Initiated process improvement initiatives that led to cost savings while maintaining high-quality output standards.
- Resolved or escalated problem tickets to resolve user issues.
Team Lead
Keesler Federal Credit Union
03.2020 - 03.2023
- Directed and supervised team of 9 to 60 employees.
- Coaches and directs contact center team in solving problems and provides support with difficult situations
- Utilizes tact and knowledge to resolve issues, train on specific policies and procedural guidelines
- Offers guidance, feedback, and training for contact center to maintain maximum accuracy and efficiency of workflow processes
- Assigns duties and approves or denies leave requests which are implemented through direct reports
- Assists manager with call and queue monitoring, evaluations, and coaching to ensure quality and accuracy
- Assists with evaluating call reports, developing statistics, and tracking performance levels of Member contact center
- Ensure team members meet sales and production goals of the department and credit union.
- Uses Coaching skills to routinely and effectively coach staff to meet personal, departmental, and organizational goals, including documenting and tracking progress and results
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
Financial Service Representative
Keesler Federal Credit Union
01.2018 - 03.2020
- Opens and processes required documentation for all types of consumer & business deposit accounts including individual retirement accounts and certificates of deposit
- Conducts quality interviews with members using sales and service training to meet member needs through credit union products and services
- Uses Loan Operating system and sales and service process to complete quality consumer loan applications over the phone or in person. Clearly communicates decisions to members in a positive and tactful manner
- Ensures that all paperwork and documents for closure of loan are correctly completed
- Maintains a high level of productivity by meeting or exceeding established goals set by Branch Manager and Regional Director
- Works to resolve members' concerns, complaints, discrepancies, and problems through use of available resources, effective use of KFCU computer systems and product knowledge
- In support of marketing campaigns such as Auto Loan Refinance or new member onboarding, makes outbound phone calls to contact members in regards to products or services for which the member qualifies
- Maintains proficiency in all computer systems necessary to perform the job satisfactorily
- Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Red Flag Program, Fair Credit Reporting Act and REG CC
- Within the scope of an FSR I authority, assists the teller line with teller transactions in the event of a branch staffing shortage in accordance with written policies and procedures. Also being diligent as the 2nd party in any dual control procedure
Education
Executive Master of Business Administration -
Faulkner University
Montgomery, AL12.2020
B.S.B.A Business Management -
The University of Southern Mississippi
Hattiesburg, MS12.2017
Associates of Arts -
Jones County Junior College
Ellisville, MS05.2015
Skills
- Active listening
- Communication
- Computer skills
- Interpersonal skills
- Management skills
- Problem-solving
- Time management
- Requirements Gathering
- Application support
- Technical Documentation
- System Upgrades
- Performance Tuning
- Analytical Skills
- Multitasking
- System Maintenance
- Decision-Making
References
Available Upon Request
Timeline
Systems Analyst
Keesler Federal Credit Union
03.2023 - Current
Team Lead
Keesler Federal Credit Union
03.2020 - 03.2023
Financial Service Representative
Keesler Federal Credit Union
01.2018 - 03.2020
Executive Master of Business Administration -
Faulkner University
B.S.B.A Business Management -
The University of Southern Mississippi
Associates of Arts -
Jones County Junior College
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