Colleen Reiter
St Louis
Summary
Dynamic professional with a proven track record at The UPS Store Inc., excelling in customer service and complex problem-solving. Enhanced customer satisfaction through effective issue resolution and relationship building, while streamlining inventory management. Recognized for attention to detail and efficient cash handling, fostering loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Associate
The UPS Store Inc.
10.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Assistant Teacher
Greentree Montessori
09.2021 - 05.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Associate
The UPS Store Inc.
08.2020 - 09.2021
- Maintained a clean and organized store environment, enhancing the overall shipping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Associate of Science - Biology
Saint Louis Community College
St. Louis, MO05-2029
High School Diploma -
Fox Senior High School
Arnold, MO06-2021
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Inventory oversight
- Clear and concise communication skills
- Cash handling
- Relationship building
- Complex Problem-solving
- Courteous and professional
- MS office
Timeline
Associate
The UPS Store Inc.
10.2023 - Current
Assistant Teacher
Greentree Montessori
09.2021 - 05.2023
Associate
The UPS Store Inc.
08.2020 - 09.2021
Associate of Science - Biology
Saint Louis Community College
High School Diploma -
Fox Senior High School
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