Colleen Robinson
Summary
Compassionate healthcare professional with extensive experience in patient registration and team collaboration. Skilled in managing insurance verification and appointment scheduling, leading to improved patient outcomes and satisfaction rates. Aiming to leverage expertise to support efficient healthcare delivery.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
CCMC
Connecticut
10.2025 - Current
- Assisted patients with registration and insurance verification processes.
- Managed incoming calls, directing inquiries to appropriate departments.
- Ensured accurate data entry in electronic health records system.
- Coordinated patient appointments, optimizing scheduling efficiency.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
Healthcare Associate
BPHC INC.
New York, NY
04.2019 - 11.2025
- Collaborated with multidisciplinary teams to assess patient needs and deliver comprehensive care solutions.
- Mentored junior staff on compliance procedures, ensuring adherence to healthcare regulations and standards.
- Improved patient satisfaction by providing compassionate and attentive care.
- Educated patients on preventive health measures, empowering them to take control of their well-being proactively.
- Collaborated with healthcare professionals across disciplines to develop integrated approaches for optimal patient outcomes.
Residential Counselor
Atria Senior Living
New York, NY
09.2014 - 07.2019
- Developed individualized care plans to support residents' physical and emotional well-being.
- Facilitated daily activities, promoting social interaction and engagement among residents.
- Monitored resident behaviors, providing timely interventions to ensure safety and comfort.
- Collaborated with multidisciplinary teams to enhance service delivery and care quality.
Receptionist
Ministry of Salvation Army
New York, NY
02.2008 - 06.2015
- Managed front desk operations, ensuring efficient scheduling and visitor management.
- Coordinated communication between departments, enhancing collaboration and service delivery.
- Streamlined appointment scheduling processes, improving client satisfaction and operational efficiency.
- Provided exceptional customer service to diverse clientele, addressing inquiries with professionalism.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
EKG -
Capital Community College
Hartford, CTHigh School Diploma -
City University of New York
New York, NY07-2016
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Phone and email etiquette
- Medical terminology
- EMR
- Team collaboration
- Insurance billing
Timeline
Patient Access Representative
CCMC
10.2025 - Current
Healthcare Associate
BPHC INC.
04.2019 - 11.2025
Residential Counselor
Atria Senior Living
09.2014 - 07.2019
Receptionist
Ministry of Salvation Army
02.2008 - 06.2015
EKG -
Capital Community College
High School Diploma -
City University of New York