Summary
Overview
Work History
Skills
Timeline
Generic

Colleen Shanahan

Shrewsbury,MA

Summary

Dedicated Patient Service Specialist with a strong focus on HIPAA compliance and exceptional communication skills. Proven ability to resolve insurance-related issues and ensure patient satisfaction.

Overview

2027
2027
years of professional experience

Work History

Senior Patient Service Specialist

Reliant Medical Group
Westborough, MA
02.2019 - Current
  • Manage centralized building check-in procedures,ensuring a welcoming and efficient experience for patient and visitors.
  • Verified insurance-related issues and benefits through payer portals and direct communication with insurance carriers.
  • Resolve insurance-related issues by coordinating with insurance companies,patients,and providers to obtain accurate coverage information.
  • processed and balanced daily deposits while maintaining accuracy and compliance with organizational policies.
  • ordered and maintained office supplies,monitored inventory levels,and coordinated with vendors to ensure uninterrupted office operations.
  • scheduled appointments, updated patient information,and maintained accurate records.
  • provided exceptional customer service and addressing patient questions and concerns in a professional and timely manner.
  • Supported office operations by assisting staff with administrative tasks and ensuring efficient workflow.

Reimbursement Specialist/Office Administration Assistant

Option Care
Shrewsbury, MA
2002 - 01.2019
  • I have taken on the role of Administrator.
  • Answering calls of the branch and directing patient and insurance calls to the appropriate person.
  • Ordering supplies for the office through different vendors, keeping track of inventory.
  • Coding and editing and billing Mass Medicaid and part D claims.
  • Scanning cash posting logs, and medical records into FCO/MRO
  • Processing reports run through computer system RX-Home and now threw recently I-Emphasis.
  • Processed billing for Medicare, for bill for denials and billed secondary insurance for payment.

Data Control

Fallon Clinic
Worcester, MA
1990 - 2002
  • Entered and organized daily logs for multiple office sites.
  • completed batches
  • Hospital billing and Nursing home billing coding with ICD-9 and CPT codes.

Skills

  • HIPAA compliance
  • Exceptional communication
  • Professionalism and ethics
  • Insurance verification
  • Friendly and outgoing
  • Cash management

Timeline

Senior Patient Service Specialist

Reliant Medical Group
02.2019 - Current

Reimbursement Specialist/Office Administration Assistant

Option Care
2002 - 01.2019

Data Control

Fallon Clinic
1990 - 2002

Similar Profiles

  • JENNELYN DAFFER (Jenny)JENNELYN DAFFER (Jenny)

    Senior Patient Service Specialist at Kadlec Regional Medical CenterSenior Patient Service Specialist at Kadlec Regional Medical Center

  • Melinda MartinezMelinda Martinez

    Senior Patient Service Specialist at Covenant Medical Group-Dr LamotheSenior Patient Service Specialist at Covenant Medical Group-Dr Lamothe

  • Rose SanchezRose Sanchez

    Senior Patient Service Specialist at Dignity Health Physical TherapySenior Patient Service Specialist at Dignity Health Physical Therapy

  • Brittni HurlbutBrittni Hurlbut

    Senior Patient Service Representative and Senior Billing Specialist at Southern OrthocareSenior Patient Service Representative and Senior Billing Specialist at Southern Orthocare

CREATE PROFILE
Colleen Shanahan