Accomplished Senior Patient Service Specialist with a proven track record at Covenant Medical Group.
Prepared to excel in patient care and administrative duties. With a proven ability to manage staff, patient interactions and support clinical operations.
Overview
16
16
years of professional experience
Work History
Senior Patient Service Specialist
Covenant Medical Group-Dr Lamothe
11.2022 - Current
Greeted and assisted patients with check-in procedures.
Provided exceptional customer service, resolving patient complaints promptly and professionally.
Verified patient insurance eligibility and entered patient information into system.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Provided excellent customer service to patients and medical staff.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Surgery Authorizations
OB Profiles
Coordinator
Owen Health Group
09.2021 - 11.2023
New Patient Coordinator
Flight Physical Coordinator
Weight Loss Program Coordinator
Front Office Manager
Medical Assistant Float (PRN)
Completed bi-weekly payroll for 11 employees.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Assisted with hiring of new employees (interviews)
Lead Advance Care Management MA
Patient Access Rep
Covenant Medical Group - Dr McIntosh
11.2019 - 09.2021
Appointment Scheduling
Verified patient insurance eligibility and entered patient information into system.
Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Facilitated communication between patients and various departments and staff.
Delivered support to medical staff in completion of patient paperwork.
Surgery Scheduling
Surgery Authorizations
Medical Assistant/Aesthetic Surgery Coordinator
CMG/Owen Health Group Dr Jennifer Owen
09.2008 - 09.2021
Sanitized, restocked, and organized exam rooms and medical equipment.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Prepared lab specimens
Collected and documented patient medical information such as blood pressure and weight.
Assisted physician with minor in office procedures including sterilizing instruments.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained patient medical history, medication information, symptoms, and allergies.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Surgery Scheduling
Insurance Authorizations
Injections
Patient Education
Education
Certificate - Medical Assistant
Kaplan University
Lubbock, TX
10-2008
Skills
Management
Conflict resolution
Administrative and office support
Appointment scheduling
Insurance verification
Professionalism and ethics
Medical terminology
HIPAA compliance
Customer service
Multitasking and organization
Training coordination
Timeline
Senior Patient Service Specialist
Covenant Medical Group-Dr Lamothe
11.2022 - Current
Coordinator
Owen Health Group
09.2021 - 11.2023
Patient Access Rep
Covenant Medical Group - Dr McIntosh
11.2019 - 09.2021
Medical Assistant/Aesthetic Surgery Coordinator
CMG/Owen Health Group Dr Jennifer Owen
09.2008 - 09.2021
Certificate - Medical Assistant
Kaplan University
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