Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Martinez

Lubbock,TX

Summary

Accomplished Senior Patient Service Specialist with a proven track record at Covenant Medical Group.

Prepared to excel in patient care and administrative duties. With a proven ability to manage staff, patient interactions and support clinical operations.

Overview

16
16
years of professional experience

Work History

Senior Patient Service Specialist

Covenant Medical Group-Dr Lamothe
11.2022 - Current
  • Greeted and assisted patients with check-in procedures.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Provided excellent customer service to patients and medical staff.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Surgery Authorizations
  • OB Profiles

Coordinator

Owen Health Group
09.2021 - 11.2023
  • New Patient Coordinator
  • Flight Physical Coordinator
  • Weight Loss Program Coordinator
  • Front Office Manager
  • Medical Assistant Float (PRN)
  • Completed bi-weekly payroll for 11 employees.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Assisted with hiring of new employees (interviews)
  • Lead Advance Care Management MA

Patient Access Rep

Covenant Medical Group - Dr McIntosh
11.2019 - 09.2021
  • Appointment Scheduling
  • Verified patient insurance eligibility and entered patient information into system.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Delivered support to medical staff in completion of patient paperwork.
  • Surgery Scheduling
  • Surgery Authorizations

Medical Assistant/Aesthetic Surgery Coordinator

CMG/Owen Health Group Dr Jennifer Owen
09.2008 - 09.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Prepared lab specimens
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physician with minor in office procedures including sterilizing instruments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained patient medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Surgery Scheduling
  • Insurance Authorizations
  • Injections
  • Patient Education

Education

Certificate - Medical Assistant

Kaplan University
Lubbock, TX
10-2008

Skills

  • Management
  • Conflict resolution
  • Administrative and office support
  • Appointment scheduling
  • Insurance verification
  • Professionalism and ethics
  • Medical terminology
  • HIPAA compliance
  • Customer service
  • Multitasking and organization
  • Training coordination

Timeline

Senior Patient Service Specialist

Covenant Medical Group-Dr Lamothe
11.2022 - Current

Coordinator

Owen Health Group
09.2021 - 11.2023

Patient Access Rep

Covenant Medical Group - Dr McIntosh
11.2019 - 09.2021

Medical Assistant/Aesthetic Surgery Coordinator

CMG/Owen Health Group Dr Jennifer Owen
09.2008 - 09.2021

Certificate - Medical Assistant

Kaplan University
Melinda Martinez