JENNELYN DAFFER (Jenny)
3708 Grant Loop, West Richland,WA
Summary
Dynamic Senior Patient Service Specialist at Kadlec Regional Medical Center with expertise in patient scheduling and insurance verification. Proven ability to enhance patient flow and resolve billing issues with strong empathy and effective communication. Bilingual in Tagalog and English, committed to delivering exceptional customer service and maintaining HIPAA compliance.
Overview
13
13
years of professional experience
Work History
Senior Patient Service Specialist
Kadlec Regional Medical Center
Richland, Washington
07.2024 - 02.2026
- Greeted patients, collected personal and insurance information, verified insurance coverage and obtained authorizations for services.
- Managed patient scheduling for appointments and referrals.
- Scheduled patient appointments, updated patient records, maintained accurate documentation in the electronic health record system.
- Coordinated with healthcare providers to verify and update patient information, enhancing accuracy for treatment.
- Maintained patient records in compliance with HIPAA regulations.
- Collaborated with departments to improve patient flow and service quality.
- Resolved patient complaints by actively listening and communicating effectively, leading to improved patient satisfaction.
- Researched billing accounts and prepared refunds or adjustments to ensure accurate financial resolution and patient trust.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Admitting Clerk
Grande Ronde Hospital
06.2015 - 11.2020
- Perform admitting duties, explain various forms such as patient's rights, medical releases & insurance.
- Processed requests to improve patient experience and ensure timely service delivery.
- Assessed payment methods and coordinated with specialists to provide financial options for patient access.
- Greeted visitors, evaluated purpose of visit, and directed to appropriate staff to streamline service.
Dietary Helper
Grande Ronde Hospital
06.2013 - 06.2015
- Modified menus to meet dietary restrictions, improving patient satisfaction.
- Processed diet orders and addressed inquiries from nursing units and other hospital areas, ensuring accurate service delivery.
- Created food production sheets to organize daily kitchen operations, enhancing workflow efficiency.
Nursing Assistant
Vista Retirement Home
La Grande, Oregon
01.2013 - 06.2013
- Facilitated personal hygiene and daily living activities for patients, enhancing comfort and overall well-being.
- Aided residents with daily living activities and personal hygiene, ensuring dignity and respect.
- Monitored vital signs and reported changes to nursing staff.
- Delivered comfort to patients while ensuring safe transportation and accurate monitoring of vital signs.
- Provided companionship and emotional support through engaging activities, contributing to a positive and supportive environment.
Education
PATIENT SERVICE SPECIALIST -
Providence Healthcare
05.2024
NURSING ASSISTANT - Nursing Assistant
Blue Mountain Community College
Baker City, OR01.2012
High School Diploma -
Biatriz D. Durano National High School
Philippines01.2008
Some College (No Degree) - Medical Billing And Coding
Purdue Global
Lafayette, INSkills
- Patient registration
- Insurance verification
- Insurance billing
- Medical billing expertise
- Billing resolution
- HIPAA compliance
- HIPAA regulations
- ICD-9 and ICD-10
- Electronic health records
- Epic EHR system
- Patient scheduling
- Appointment scheduling
- Referral coordination
- Fee collection
- Data entry
- Health insurance knowledge
- Medical terminology proficiency
- Medical terminology
- Registration management
- BLS & CPR certified
- Microsoft Office Suite
- Microsoft Office Suite
- Time management
- Organization
- Multitasking
- Team collaboration
- Customer service
- Customer service
- Phone and email etiquette
- Multitasking skills
- Customer service
- Multitasking skills
- Patient registration
Hobbies and Interests
- Skiing
- Hiking
- Running
- Tennis
- Cooking
References
- STEPHANIE CLARK, St. Mary's Medical Center, (509) 897 2018
- THERESA HAMPTON, Grande Ronde Hospital, (541) 963 1433
- BRIAN DUKE, St. Mary's Medical Center, (541) 969 6009
- LUKE DAMSTEDT, Navarro-ATL (HLMI), (509) 554 8621
Timeline
Senior Patient Service Specialist
Kadlec Regional Medical Center
07.2024 - 02.2026
Admitting Clerk
Grande Ronde Hospital
06.2015 - 11.2020
Dietary Helper
Grande Ronde Hospital
06.2013 - 06.2015
Nursing Assistant
Vista Retirement Home
01.2013 - 06.2013
PATIENT SERVICE SPECIALIST -
Providence Healthcare
NURSING ASSISTANT - Nursing Assistant
Blue Mountain Community College
High School Diploma -
Biatriz D. Durano National High School
Some College (No Degree) - Medical Billing And Coding
Purdue Global