Rose Sanchez
Las Vegas,NV
Summary
Professional in patient services with strong background in healthcare administration and customer service. Skilled in managing patient interactions, coordinating schedules, and ensuring seamless communication between medical staff and patients. Known for collaborative approach and adaptability to changing needs, driving team success and patient satisfaction. Reliable in high-pressure environments, with focus on delivering results and improving patient care processes.
Overview
12
12
years of professional experience
Work History
Senior Patient Service Specialist
Dignity Health Physical Therapy
12.2023 - Current
- Coordinated patient scheduling, rescheduling, and appointment confirmations to support smooth clinic flow.
- Verified insurance eligibility, benefits, and referral requirements for accurate patient registration.
- Collected copayments and outstanding balances while maintaining compliant front-desk financial processes.
- Managed patient intake forms and demographic updates within electronic health record systems.
- Processed referrals, authorizations, and documentation to support timely therapy access.
- Trained new front-desk staff on patient service procedures, workflows, and documentation standards.
- Resolved patient concerns professionally while protecting confidentiality and service quality.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Assisted in the training of new staff members, ensuring adherence to best practices and clinic protocols.
- Achieved timely resolution of outstanding accounts receivable balances by diligently monitoring aging reports.
- Reduced errors in medical records through meticulous data entry and regular audits.
- Improved patient satisfaction by efficiently addressing and resolving concerns and complaints.
- Verified patient insurance eligibility and entered patient information into system.
Referral Specialist
Spring mountain medical
Las Vegas, NV
11.2021 - 11.2023
- Processed referrals
- Processed prioritizations
- Calling patients
- Checking insurances
- Locating offices in the network for certain instances
Claims & Referral Specialist
Liberty Dental Plan
Las Vegas, NV
03.2016 - 11.2021
Manager
AMPM Arco
Las Vegas, NV
01.2015 - 07.2017
- Paper work, inventory, place the orders, make the schedules, clean, store ck sales floor&cooler, bake, cook, work the car wash, computer work, manage money, customer service, place orders with the venders, up sale
Education
High School Diploma -
Eldorado high school
Las Vegas, NV01-2014
Skills
- Medical receptionist
- Clerical experience
- Customer Service Skills
- English
- HIPAA
- Dental office experience
- Medical terminology
- Scheduling
- Bilingual
- ICD-10
- Medical coding
- Multi-line phone systems
- Data Entry
- Medical scheduling
- Billing
- EMR systems
- Word processing
- Administrative experience
- Spanish
- Front desk
- Microsoft Office
- Claims
- Computer literacy
- Time management
- Office experience
- Epic
- Communication skills
- Phone etiquette
- Organizational skills
- CPT coding
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Senior Patient Service Specialist
Dignity Health Physical Therapy
12.2023 - Current
Referral Specialist
Spring mountain medical
11.2021 - 11.2023
Claims & Referral Specialist
Liberty Dental Plan
03.2016 - 11.2021
Manager
AMPM Arco
01.2015 - 07.2017
High School Diploma -
Eldorado high school