COLLEEN STERLING
Clovis
Summary
Results-driven customer service specialist with proven expertise in time management and problem-solving. Known for exceptional organizational skills and meticulous attention to detail, consistently delivering successful solutions. Recognized for excellent verbal and written communication abilities, fostering positive relationships while exceeding performance goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Insurance Account Representative
State Farm
Clovis
10.2023 - 03.2025
- Provide helpful and professional service and insurance needs to clients.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Developed appropriate quotes based on risk information.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Ensured that all processes were compliant with relevant laws governing the industry.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Assisted customers with various insurance policy inquiries and requests.
- Managed multiple accounts simultaneously while meeting deadlines for each one.
Billing and Receiving/Office Management
Bloom Realty & Insurance Inc
Atlantic City
02.2017 - 05.2023
- Fielded questions from staff, customers and vendors using phone and email
- Reconciled accounts and managed documents to facilitate office operations
- Built collaborative working relationships within organization to achieve goals
- Evaluated and reviewed office procedures to improve efficiency
- Worked with staff to identify and execute process improvements
- Received and directed incoming calls to personnel and voicemail
- Developed office organizational plan to create efficiency
- Kept paperwork updated with internal standards and legal requirements
- Managed daily workload by organizing and delegating tasks
- Attention to details that minimized production errors and incidents
- Improved productivity after reviewing and modifying operations and workflows
Inventory Manager
Allen's Shoes
Northfield
09.2009 - 01.2017
- Researched and reconciled discrepancies between digital inventory records and physical counts
- Provided support for sales floor and cashiers
- Sorted and stacked boxes in sorting and storage areas for processing in warehouse
- Oversaw physical inventory and related operations
- Supervised daily merchandise cycle counts and physical inventory audits
- Maintained updated records, minimizing product retrieval times and inventory errors
Restaurant Co-owner/FOH Manager
Kenny's Kitchen
Northfield
02.2005 - 03.2010
- Communicated with team, customers, and vendors if disputes arose
- Established professional relationships with staff and customers to increase rapport
- Counted cash and receipts and completed bank deposits
- Maintained high customer satisfaction
- Hired and trained food service staff on policies and procedures
Education
Business Management -
California State University Fresno
Fresno, CAHotel and Restaurant Management -
Golden Gate University
San Francisco, CASkills
- Self-Motivated
- Time management
- Performance optimization
- Financial accounting
- Problem solving
- Goal-oriented mindset
- Strong written and communication skills
Certification
- Accident & Health or Sickness
- Life
- Personal Lines
Timeline
Insurance Account Representative
State Farm
10.2023 - 03.2025
Billing and Receiving/Office Management
Bloom Realty & Insurance Inc
02.2017 - 05.2023
Inventory Manager
Allen's Shoes
09.2009 - 01.2017
Restaurant Co-owner/FOH Manager
Kenny's Kitchen
02.2005 - 03.2010
Business Management -
California State University Fresno
Hotel and Restaurant Management -
Golden Gate University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Mariah MooreMariah Moore
Sales Associate at Burlington Coat FactoySales Associate at Burlington Coat Factoy