COLLEEN THOMAS
Austin,TX
Summary
Highly motivated and passionate employee who is continuing her studies in Hospitality with a concentration in Food and Beverage Management. Strong foundation in customer service, communication skills, adapting to new environments, and problem-solving. A driven student who is looking to continue learning and growing in the service industry.
Overview
10
10
years of professional experience
Work History
Bartender and Server
The Creek and the Cave
Austin, Texas
02.2026 - Current
- Mixes classic and modern cocktails accurately and quickly.
- Processes sales, handles cash, and manages open tabs to ensure accurate transactions.
- Checks IDs and monitors guests for over-intoxication to promote safe alcohol service.
- Coordinates multiple drink orders, conversations, and food requests in a fast-paced environment to maintain service quality.
Bartender
Feral Kitchen and Lounge
05.2025 - 12.2025
- Served high customer volumes during special events, managing customer and team needs effectively.
- Ensured compliance with state laws regarding alcoholic beverage services and customer regulations.
- Supported bar operations by mastering behind-the-scenes tasks to maintain smooth workflow.
Barista
Nautical Bean Coffee
12.2024 - 08.2025
- Foster lasting customer relationships through friendly, personalized service in fast-paced environment, enhancing customer loyalty.
- Demonstrated expertise in coffee preparation, roasting processes, POS systems, and sanitation protocols, ensuring top-tier customer experiences.
- Prepared espresso drinks and specialty beverages at busy Nautical Bean Coffee counter.
- Operated POS system for orders, payments, and menu changes.
- Ground beans, brewed coffee, and maintained fresh batch rotation.
Barista and Server
Babydudes
03.2024 - 08.2024
- Educated guests on coffee and wine selections and specials, enhancing their dining experience with personalized recommendations.
- Prepared espresso drinks and specialty beverages at Babydudes coffee counter.
- Facilitated communication between Front of House and Back of House, ensuring seamless service while managing multiple tables.
Head Barista and Manager
High Tide Coffee & Deli
07.2020 - 03.2024
- Manager with 4 years of experience overseeing daily operations, inventory management, conducted interviews, and training.
- Achieved sales goals while optimizing operations to reduce waste and increase profitability.
- Coordinated seasonal events, managing budget, vendor selection, and on-site execution.
- Progressed from barista to manager, enhancing service quality and team performance.
Server
Islands Restaurants
05.2016 - 07.2019
- Provided detailed menu explanations and tailored recommendations to guests, ensuring a personalized dining experience.
- Executed opening, closing, and shift change responsibilities to maintain operational efficiency and prepare teams to meet customer needs.
- Progressed from host and busser to food runner and server, gaining comprehensive knowledge of Front of House operations to enhance workflow efficiency.
Education
Bachelor of Science - Hospitality Management, Food & Beverage Emphasis
Cal State East Bay
Hayward, California05-2027
Associate of Science - Hospitality Management
Cuesta Community College
San Luis Obispo, California07-2024
Skills
- Beverage mixology
- Customer service
- POS systems
- Cash handling
- Food service management
- Inventory Control
- Event coordination
REFERENCES
- Toure Curvey, General Manager of Feral, Toure.curvey@gmail.com, (562)-273-6980
- Hannah Jacobs, Owner of Babydudes, Babydudesfoods@gmail.com, (415)-225-2122
- Teagan Hobbs, Manager of Nautical Bean, Nbcentralcoast@gmail.com, (514)-378-5024
Timeline
Bartender and Server
The Creek and the Cave
02.2026 - Current
Bartender
Feral Kitchen and Lounge
05.2025 - 12.2025
Barista
Nautical Bean Coffee
12.2024 - 08.2025
Barista and Server
Babydudes
03.2024 - 08.2024
Head Barista and Manager
High Tide Coffee & Deli
07.2020 - 03.2024
Server
Islands Restaurants
05.2016 - 07.2019
Bachelor of Science - Hospitality Management, Food & Beverage Emphasis
Cal State East Bay
Associate of Science - Hospitality Management
Cuesta Community College