Hi, I’m
Colleen Walser
Cherry Hill,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
years of professional experience
Work History
Dollar TreeCherry Hill, NJ
Retail Store Manager
06.2023 - Current
Job overview
- Managed inventory in coordination with purchasing and receiving department
- Supervised retail team training and orientation processes
- Skilled in helping to employee conflicts in a beneficial manner for all parties
- Handled customer service issues with accuracy and professionalism.
Houlihan'sCherry Hill, NJ
Server
07.2017 - 01.2023
Job overview
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Trained new employees to perform duties
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
David St.Germain Marketing IncCherry Hill, NJ
Social Media Strategist
01.2014 - 01.2017
Job overview
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities
- Prepared and presented reports to update stakeholders about success of each strategy
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms
- Used web programming software and knowledge of HTML and XML to develop transactional web applications.
Verizon Communications IncCherry Hill, NJ
Independent Sales Consultant
01.2013 - 01.2014
Job overview
- Achieved 80% sales goal attainment with proactive territory management and relationship-building strategies
- Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
Louis Christian Wayne Robert’s Salon and SpaCherry Hill, NJ
Master of Hair
01.2002 - 10.2013
Education
Rizzieri Aveda School For Beauty And Wellness VoorheesVoorhees, NJ
July 2002 from Cosmetology
06.2002
Skills
- Critical Thinking
- Effective Customer Upselling
- Conflict and Complaint Resolution
- Staff Training
High-energy, resourceful and persistent. Responsible with excellent communication skills demonstrated by 15 years of experience providing excellent customer service to satisfied clients. Closing sales. Relentless desire to get better at what I do. Always trying to improve personally and also trying to help others around me improve. The ability to clearly and concisely describe a complex or large idea into a short, easy-to-digest idea. Can study a product, its market and target customer and eventually articulate the benefits that need to be promoted and the best way to craft that message across all channels.
Timeline
Retail Store Manager
Dollar Tree
06.2023 - Current
Server
Houlihan's
07.2017 - 01.2023
Social Media Strategist
David St.Germain Marketing Inc
01.2014 - 01.2017
Independent Sales Consultant
Verizon Communications Inc
01.2013 - 01.2014
Master of Hair
Louis Christian Wayne Robert’s Salon and Spa
01.2002 - 10.2013
Rizzieri Aveda School For Beauty And Wellness Voorhees
July 2002 from Cosmetology
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