Colleen Whitley
Troy,NY
Overview
6
6
years of professional experience
Work History
Server
Mouzon House
10.2023 - Current
- Demonstrated strong multitasking skills by managing up to eight tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Kickstart Cafe
10.2023 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Head Hostess
Sweet Mimis Cafe
08.2022 - 08.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Development and Support Intern
4W Initiative
08.2018 - 05.2019
- Coordinated outreach programs with student organizations, finding resources to bolster their missions
- Developed social media and website through use of Wordpress and MailChimp
- Planned board meetings and campus wide events, for example, the 150-year celebration of graduating women at the University of Wisconsin Madison
- Provided logistical support to the 4W staff and its network to further efficiency in programming
Education
BBA -
Chulangkorn University
Bangkok ThailandBachelor of Science - Business Administration
University of Wisconsin, Madison
Madison, WI05-2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Content Writing
- Written Communication
- Social Media and Promotions
- Report Preparation
Timeline
Server
Mouzon House
10.2023 - Current
Barista
Kickstart Cafe
10.2023 - 10.2024
Head Hostess
Sweet Mimis Cafe
08.2022 - 08.2023
Development and Support Intern
4W Initiative
08.2018 - 05.2019
BBA -
Chulangkorn University
Bachelor of Science - Business Administration
University of Wisconsin, Madison