Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Williamson

Simpsonville,SC

Summary

Customer Service driven manager who took underperforming stores with little employee retention and made them award winning within the organization in two years time.

I was a General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

11
11
years of professional experience

Work History

General Manager

Ulta Salon and Cosmetics
Greenville, SC
02.2008 - 03.2019
  • Supervised employees through planning, assignments, and direction.
  • Developed service and sales strategies to improve retention and revenue.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Administered employee discipline through verbal and written warnings.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

Communications

Syracuse University
Syracuse, NY

Skills

  • Schedule Management
  • Customer Relationship Management
  • P&L Management
  • Operations Oversight
  • Staff Supervision

Timeline

General Manager

Ulta Salon and Cosmetics
02.2008 - 03.2019

Communications

Syracuse University

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Colleen Williamson