Colleen Zekos
Worcester,MA
Summary
Dynamic bartender with a proven track record at Off The Rails, excelling in high-volume environments. Recognized for strong multitasking and customer service expertise, ensuring guest satisfaction while adhering to responsible alcohol service standards. Adept at training staff and maintaining compliance with health regulations, contributing to a well-organized and efficient bar operation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Off The Rails
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Perfect Game Pub
04.2021 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Master of Science - Health Sciences
Worcester State University
Worcester, MA06-2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Responsible alcohol service
- Cash register operation
- Menu memorization
- Alcohol awareness
- Food service
Certification
TIPS
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Timeline
Bartender
Off The Rails
09.2022 - Current
Bartender
Perfect Game Pub
04.2021 - 12.2022
Master of Science - Health Sciences
Worcester State University
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