COLLEEN ZILLIOX
Lansing,MI
Overview
19
19
years of professional experience
Work History
Customer Service Specialist, Customer Service Advocate
Jackson National Life
Lansing, MI
09.2021 - Current
- Utilized multiple technology based applications simultaneously
- Became a senior associate and expert in multiple lines of annuity business
- Exceeded departmental production and quality standards related to product and job levels
- Participated in mentorship programs assisting new associates
- Resolved escalations of complex issues and dissatisfied customers
Curator of Dart Frogs, Assistant Curator of Darts, Specialized Dart Frog Keeper
Josh's Frogs
Owosso, MI
04.2019 - 07.2021
- Managed and coached a team of 9
- Oversaw the care and maintenance of almost 600 breeding vivaria and thousands of tadpoles and froglets
- Overhauled the training systems, updated care standards and related SOPs
- Increased revenue by 159% in 6 months
- Ensured the department is compliant with OSHA regulations
- Performed daily husbandry, feeding, and observation of dart frog adults, froglets, and tadpoles
Line Assembler
Woodbridge
Lansing, MI
07.2016 - 04.2019
- Followed detailed work instructions
- Completed work processes in allotted time
- Participated in quality control
- Trained employees in new stations
Administrative Assistant
Renee Dwyer, Keller Williams Realty
Lansing, MI
04.2017 - 12.2018
- Maintained client database
- Created and updated marketing media
- Navigated between different programs and obtained and processed the necessary information
- Composed SOP's for frequent tasks
Cashier, Customer Service Specialist, Dock to Stock Team Lead, Furniture Manager
Big Lots Inc.
Lansing, MI
06.2009 - 09.2015
- Contributed to team success by exceeding team sales goals by 20%
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Led and directed a team of three to five employees
- Attended sales training camp and brought best practices leadership back to the company
- Led warehouse improvement initiatives to advance operational efficiencies
- Determined customer needs by asking relevant questions and listening actively to the responses
Cashier, Shift Manager, Commissary Assistant Manager, Assistant Store Manager
Wilson Farms
Niagara Falls, NY
04.2006 - 05.2009
- Promoted from Shift Manager to Assistant Manager within 12 months
- Reconciled cash drawers and made bank deposits
- Managed staff of 3 to 5 employees
- Monitored and maintained inventory and stock levels
- Helped establish a new commissary division including logistics, data tracking, and order monitoring through spreadsheets
Timeline
Customer Service Specialist, Customer Service Advocate
Jackson National Life
09.2021 - Current
Curator of Dart Frogs, Assistant Curator of Darts, Specialized Dart Frog Keeper
Josh's Frogs
04.2019 - 07.2021
Administrative Assistant
Renee Dwyer, Keller Williams Realty
04.2017 - 12.2018
Line Assembler
Woodbridge
07.2016 - 04.2019
Cashier, Customer Service Specialist, Dock to Stock Team Lead, Furniture Manager
Big Lots Inc.
06.2009 - 09.2015
Cashier, Shift Manager, Commissary Assistant Manager, Assistant Store Manager
Wilson Farms
04.2006 - 05.2009