Collett Draper

Answered calls for 28 Primary Clinics in Salt Lake and Davis Counties.

Scheduled appointments, took and relayed messages from patients to providers and back.

Provided friendly, careful service to all my callers.

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Built and maintained positive working relationships with patients and staff.
• Managed patient registration process, confirming data accuracy and completeness.

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Built and maintained positive working relationships with patients and staff.
• Managed patient registration process, confirming data accuracy and completeness.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Took copayments and compiled daily financial records.
• Used [Software] to schedule appointments.

• Collaborated with other departments to address customer needs and service requests.
• Processed client payments and updated accounts.
• Supported customer satisfaction through regular follow-up and communication.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Implemented customized account plans to meet individual client needs.
• Kept detailed records of customer interactions for optimal traceability.
• Analyzed accounts for delinquencies and other ongoing issues.
• I supported medical billing and posting of payments, contractual write offs etc.
• I entered charges for dental department, electronically submitted claims and posted payments, denials etc.
• I qualified patients for assistance programs based on income and applied those discounts to accounts.
• I tracked spending on community grants to avoid overspending.
• I prepared and processed prior authorizations for specific dental services to be paid by Medicaid.