Collette Reid
Alvin,USA
Summary
Results-driven professional with a strong background in customer service, data entry, and office management. Skilled in bilingual communication (English/Spanish) and proficient in Microsoft Outlook and Office. Proven ability to handle sensitive information, collaborate with management teams, and implement new policies and procedures. Excellent time management and communication skills, with a focus on delivering personalized customer service and building lasting relationships.
Overview
17
17
years of professional experience
Work History
TEXAS WORKS ADVISOR II
HHSC
Alvin, TX
08.2024 - Current
- Apply state and federal policy, in daily tasks to process applications
- Work remotely from home while meeting daily goals and expectations.
- Conduct in person and outbound interviews with clients
- Complex Data entry with sensitive information, alongside detailed documentation on a case to case basis
- Collaborated closely with management teams to create new policies and procedures around employee benefits offerings.
- Provide exceptional customer service.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
DATA ENTRY/ CUSTOMER SERVICE REPRESENTATIVE
Boot Kikkers Bingo
La Marque, TX
03.2023 - 07.2024
- Lead Cashier including running reports at then end of the shift.
- Closing down credit card machines.
- Input the daily report and corresponding info into Excel
- Complete all daily paperwork
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Updated and maintained database with accurate customer information and timely data entry.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
SECRETARY
Bills Wrecker Service
Texas City, TX
09.2014 - 02.2020
- Respond to telephone inquiries from clients and deliver information to inform and educate callers
- Maintain office supplies by checking stocks and placing orders
- Generated and distributed invoices to clients
- Received payments for impounds and issued receipts reflecting zero balances
- Released vehicles to clients per state regulations
- Copy identification and documents needed to release vehicles
- Perform all duties on the computer using Office, Word and Excel
- Facilitated requests by answering or referring customer inquiries in person or on telephone.
- Scanned documents into electronic format for storage in databases or other applications.
- Organized office supplies inventory to ensure timely ordering of materials when necessary.
- Maintained office supplies inventory by checking stock and placing orders.
- Drafted, proofread, and edited confidential correspondence and documents.
- Covered for receptionist and administrative team members by answering telephone and distributing mail.
- Processed documents and materials, disseminating information in compliance with administrative guidelines.
- Organized and attended meetings, took minutes, and distributed notes.
- Processed incoming mail on a daily basis; distributed accordingly or responded as appropriate.
- Reviewed and submitted expense reports for processing.
- Compiled data to prepare reports or process requests.
BILINGUAL REPRESENTATIVE
US Census Bureau
Dallas, TX
01.2010 - 03.2010
- Assisted community in properly filling out their census questionnaires
Education
HIGH SCHOOL DIPLOMA - undefined
Texas City High School
Texas City, TX05.2005
Skills
- Bilingual English/Spanish
- Data Entry
- Communication skills
- Windows
- Microsoft Office
- Office Management
- Customer Service
- Microsoft Outlook
- Computer skills
- Phone Etiquette
- Conflict resolution
- Presentations and public speaking
- Client engagement
PERSONAL INFORMATION
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
TEXAS WORKS ADVISOR II
HHSC
08.2024 - Current
DATA ENTRY/ CUSTOMER SERVICE REPRESENTATIVE
Boot Kikkers Bingo
03.2023 - 07.2024
SECRETARY
Bills Wrecker Service
09.2014 - 02.2020
BILINGUAL REPRESENTATIVE
US Census Bureau
01.2010 - 03.2010
HIGH SCHOOL DIPLOMA - undefined
Texas City High School