Collette Johnson
White Bear Lake,MN
Summary
Dynamic Community Manager with a proven track record at Peak Living, enhancing occupancy rates and tenant satisfaction through effective lease management and community engagement. Proficient in financial budgeting and adept at conflict resolution, consistently achieving operational excellence and maximizing rental income. Skilled in CRM software and known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Community Manager
Peak Living
06.2023 - Current
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
Property Manager
Pure Property Management
09.2021 - 05.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Manager
Acoustic Cafe
Winona, Minnesota
2016 - 2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Performed event coordination for larger parties and gatherings.
Education
Bachelor of Arts - Communications
Winona State University
Winona, MN 2013 - 2017
Skills
- Daily operations management
- Financial budgeting and reporting
- Property tours and inspections
- Knowledge of tenant and eviction laws
- Event planning and promotion creation
- Vendor scheduling and management
- Conflict handling
- Leasing and sales
- CRM Software
- MS Office Suite
- Adobe Creative Cloud
Accomplishments
Graduated summa cum laude
Received the Don Kramer Scholarship for academic excellence
Certified peer mentor with Peak Living
Timeline
Community Manager
Peak Living
06.2023 - Current
Property Manager
Pure Property Management
09.2021 - 05.2023
Assistant Manager
Acoustic Cafe
2016 - 2021
Bachelor of Arts - Communications
Winona State University
2013 - 2017
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