Collin Conner
Main Event
Arlington,TX
6
years of professional experience
Detail-oriented Shift Supervisor with expertise in employee training, problem-solving, and cash handling. Committed to enhancing guest-oriented service and optimizing team efficiency.
Work History
Shift Supervisor
8 Months- Supervised daily operations to ensure team efficiency and service quality.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented process improvements to enhance workflow and reduce downtime.
- Monitored inventory levels to optimize stock management and minimize waste.
- Coordinated scheduling to align staffing levels with peak business hours.
- Resolved customer inquiries and complaints, enhancing overall guest experience.
- Conducted performance evaluations, providing feedback for employee development.
- Ensured compliance with safety standards and operational regulations in the workplace.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Hourly Team Member
5 Years 4 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in daily operations, ensuring a smooth and efficient guest experience.
- Collaborated with team members to maintain cleanliness and organization of facilities.
- Trained new employees on company policies and operational procedures for enhanced efficiency.
- Learned all required tasks quickly to maximize performance.
- Cross-trained in multiple departments over time.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Associate of Arts
Skills
Guest service
Employee training
Scheduling coordination
Inventory management
Cash handling
Workplace safety
POS system operation
Problem-solving
Timeline
Shift Supervisor
Main Event
12.2025 - CurrentRead More
Hourly Team Member
Main Event
08.2020 - 12.2025Read More
Tarrant County College
Associate of Arts
Read More