Leon Pena
Huntington Station,NY
Summary
Motivated and high energy worker that is enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Always looking for solutions that are efficient and creative.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Bethpage, NY
12.2022 - Current
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly and daily inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Handled and followed all cash handling regulations.
- Managed stores social media and community outreach opportunities.
- Began and lead a class to help fellow partners become coffee masters.
- Directed and supervised team of 2-9 employees in daily operations depending on day and time of shift.
- Tracked progress of newer staff members with help of team to be ensure they were on the right path.
- Consistently coached different partners on customer interactions, beverage quality, drive thru window and register as well as any other possible positions on the floor they could be placed in.
Barista Trainer
Starbucks
Bethpage, NY
02.2022 - 12.2022
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Adhered to health department regulations concerning sanitation standards.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collected payments and provided accurate change.
Donut Decorator
Duck Donuts
Hauppauge, NY
06.2020 - 08.2021
- Cleaned work surfaces and equipment between batches of donuts.
- Frosted and decorated donuts according to customer specifications.
- Mixed icings, glazes, and other ingredients for use in decorating donuts.
- Packaged completed orders for delivery or pickup by customers.
- Labeled containers with dates so that staff could easily identify when a product was made or due to expire.
- Monitored stock levels of ingredients used in decorating donuts such as sprinkles and icing colors.
- Performed general maintenance tasks such as cleaning floors and counters after each shift.
- Followed strict health codes guidelines while preparing food products for sale.
- Maintained a safe working environment by following good hygiene practices.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Brentwood High School
Brentwood, NY08-2021
Skills
- Staff Supervision
- Attention To Detail
- Problem-Solving
- Guest Service
- Decision-Making
- Punctual And Reliable
- Inventory Management
- Handling Customer Complaints
- Pos System Operation
- Cash Handling Oversight
- Training And Coaching
Affiliations
- Amateur crocheter
- Avid reader
- Love animals and the outdoors
- Always looking to try new forms of art.
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
12.2022 - Current
Barista Trainer
Starbucks
02.2022 - 12.2022
Donut Decorator
Duck Donuts
06.2020 - 08.2021
High School Diploma -
Brentwood High School