Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Supported administrative staff by processing payments.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Administered injections, medications and treatments as directed by the physician.
Collected samples from patients for laboratory testing purposes.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Certified Medical Assistant
Roseville Adult School
Roseville, California
07.2024 - 09.2024
Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
Successfully applied learned skills to perform accurate subcutaneous, intramuscular, and intradermal injections in a professional healthcare setting.
Acquired proficiency in various blood draw techniques including butterfly, syringe, and evacuated tube system (ETS).
Performed a comprehensive assessment of patient vital signs, including blood pressure, temperature, respirations, pulse rate, allergies, height, and weight, and prescribed medications.
Acquired necessary CPR certification and completed requisite training.
Demonstrated expertise in maintaining medical equipment safety standards, casting removal techniques, crutch adjustments as needed; performed accurate vision tests and precise dosage calculations.
Authorization Specialist
Sacramento Ear Nose and Throat
Sacramento, California
08.2023 - 07.2024
Provided customer service to internal and external customers related to authorization requests.
Reviewed authorization requests for accuracy and completeness.
Researched patient eligibility, coverage information, and benefit levels.
Verified insurance authorizations with payers via telephone or web-based systems.
Processed prior authorization requests in accordance with departmental guidelines.
Tracked authorization statuses using electronic databases or manual filing systems.
Coordinated communication between providers, patients, payers, and other departments as needed.
Referral Coordinator
Marshall Medical Centers
Placerville, California
01.2023 - 07.2023
Assisted in the development of referral processes and procedures.
Conducted outreach to community providers for referrals and resources.
Maintained accurate records of all referrals, including contact information and follow-up activities.
Monitored patient progress throughout the referral process.
Resolved conflicts between referring physicians and receiving providers.
Collaborated with internal departments to ensure smooth transitions for referred patients.
Performed data entry related to referrals into electronic health record systems.
Radiology Scheduling
Marshall Medical Centers
Placerville, California
12.2022 - 01.2023
Maintained detailed records of patients' appointments and updated relevant databases accordingly.
Provided excellent customer service by answering inquiries in a timely manner.
Verified insurance coverage for radiology procedures to ensure accurate billing practices.
Scheduled diagnostic tests, such as X-rays, CT scans, ultrasounds, and MRIs, for patients.
Explained the purpose of each test to patients to ensure understanding prior to the procedure.
Assessed patient eligibility for radiology studies according to protocol guidelines.
Clinic Receptionist
Marshall Medical Centers
El Dorado Hills, CA
12.2020 - 12.2022
Answered phone calls, responded to basic questions regarding appointments and clinic operations, and directed calls within the clinic as appropriate.
Greeted visitors, courteously welcoming to clinic and determining reason for visit, confirming appointment reservations, and setting up walk-in appointments.
Organized reception desk, placing all files, folders, and other office supplies in designated spaces to facilitate effective workflow.
Checked patients out, accepted payments, scheduled follow-up appointments, provided prescriptions, and coordinated appointments with outside specialists.
Coordinated patient appointments, marking new appointments on calendar, canceling or rescheduling any patient request, and calling to confirm appointment times.
Screener
Marshall Medical Centers
El Dorado Hills, CA
09.2020 - 12.2020
Ensures the safety of patients and staff by screening for COVID-19 symptoms.
Take patients' temperatures upon entry.
Sanitized/cleaned waiting room, including office supplies exchanged between patients and staff.
Making sure our patients are as comfortable as possible, feeling safe and welcome as soon as they come in.
Assist front desk when needed.
Provide masks and gloves to patients as needed before entry.