COLLIN FORD
North Port,FL
Summary
Detail-oriented Computer Information Technology student with hands-on experience in troubleshooting and technical support. Currently pursuing an IT degree and Google IT Support Professional Certificate. Known for strong adaptability, effective collaboration, and a focus on maintaining efficiency in fast-paced technical environments.
Overview
11
11
years of professional experience
Work History
Carpenter
Waterside Woodworks
06.2018 - Current
- Identified and resolved build issues promptly, minimizing project delays.
- Executed installation and assembly per technical plans, ensuring precision and quality.
- Managed coordination of labor, materials, and timelines to ensure project milestones were met.
- Performed physically demanding work including lifting and installing materials.
- Maintained a 0-incident safety record.
Customer Service Manager
Walmart
01.2015 - 05.2018
- Troubleshot and resolved POS system issues, minimizing downtime during peak hours.
- Maintained smooth workflow in high-volume operational settings, supporting team efficiency.
- Coordinated team efforts to streamline processes, enhancing service delivery quality.
- Resolved operational issues under pressure.
Education
Google IT Support Certificate -
Coursera
08-2026
Diploma -
West Henderson High School
01-2015
Bachelor’s - IT (currently Enrolled)
Southern New Hampshire University
04-2026
Skills
Projects
Custom PC Builds, Built and configured 12 custom desktop computers from hardware selection to deployment. Installed operating systems, drivers, and essential software. Assembled components including CPU, GPU, RAM, storage, and power supply. Diagnosed hardware compatibility issues and performance problems. Performed system testing to ensure long-term reliability.
Timeline
Carpenter
Waterside Woodworks
06.2018 - Current
Customer Service Manager
Walmart
01.2015 - 05.2018
Google IT Support Certificate -
Coursera
Diploma -
West Henderson High School
Bachelor’s - IT (currently Enrolled)
Southern New Hampshire University