Collin Halverson

Phoenix

Overview

years of professional experience

Fairmont Scottsdale Princess

05.2024 - Current

Drive revenue through strategic upselling of premium food, beverages, and experiences in a luxury, high-volume resort environment
Build strong client relationships by delivering personalized, VIP-level service, leading to repeat business and high guest satisfaction
Provide consultative recommendations based on guest preferences, increasing average check size
Recognized as Rookie of the Year (Summer 2024) for top-tier guest feedback and performance
Selected for seasonal leadership role based on performance and communication skills
Seasonal Captain (Supervisor): Lead teams during large-scale events, manage guest issues, coordinate operations, and oversee financial reconciliation
Led outlets that generated the highest volume of 5-star reviews during Christmas at the Princess

CREXi

06.2022 - 04.2024

Utilize industry knowledge to research and develop accounts, identify decision makers, generate interest, and identify compelling opportunities
Prospecting for potential clients through cold calls, emails, social outreach, and other means.
Achieve and exceeding targets and performance metrics
Remote

Paychex

07.2021 - 06.2022

UPS

05.2019 - 07.2021

In charge of maintaining a book of business and prospecting for businesses that ship with competitors
Focus on gaining new business and expanding existing account profiles
Took a poorly performing book of business in a rural territory, to performing at over 120% to plan

THE UNIVERSITY OF ARIZONA

05.2018

PARADISE VALLEY COMMUNITY COLLEGE

05.2015

Professional: Leadership, adaptive team player/teamwork, customer service, sales, organizational skills multi-task management, problem analysis & resolution
People: Strong communication skills, sociable, friendly demeanor

Computers: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Salesforce, Webex, Skype, Zoom, Slack, Google Docs