COLLIN M. KENNEDY
Houston
Summary
Results-driven professional with a background in healthcare operations and customer service. Proven ability to manage complex projects, coordinate with stakeholders, and deliver impactful results. Skilled in training, problem-solving, and data management, with a strong focus on improving patient outcomes and operational efficiency. Excited to contribute to large-scale healthcare transformations through innovative software implementations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Specialty Veterinary Pharmacy
12.2024 - Current
- Serve as a key liaison between customers and veterinary clinics to manage prescription processes and resolve inquiries
- Coordinate complex schedules for medication refills and deliveries, ensuring accuracy and timely service
- Provide guidance and education to clients, streamlining their understanding of pharmaceutical protocols
- Utilize CRM and proprietary software to maintain compliance and uphold data integrity for medical records
Sales Associate
LA Fitness
07.2023 - 11.2023
- Provided personalized solutions to prospective members, fostering strong relationships and improving client satisfaction
- Designed and delivered tailored fitness plans, demonstrating adaptability and resourcefulness to meet diverse needs
Pharmacy Technician
Walmart Pharmacy
03.2021 - 07.2023
- Collaborated with healthcare providers and insurance companies to ensure prescription approvals and efficient delivery
- Conducted inventory audits to prevent shortages, supporting operational excellence in a high-demand setting
- Enhanced customer experiences by delivering empathetic and professional service in a fast-paced environment
Education
Bachelor of Science - Kinesiology and Health
Iowa State University
05-2023
Skills
- Project Management
- Scheduling
- Coordination
- Stakeholder Collaboration
- Workflow Optimization
- Communication
- Customer Support
- Training
- Presentation
- Cross-Functional Teamwork
- Healthcare Expertise
- Prescription Processing
- Data Management
- Process Improvement
- Technical Proficiency
- CRM Systems
- Microsoft Office Suite
- Data Entry
- Problem Solving
- Interpersonal
- Empathy
- Adaptability
- Critical Thinking
- Leadership
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Specialty Veterinary Pharmacy
12.2024 - Current
Sales Associate
LA Fitness
07.2023 - 11.2023
Pharmacy Technician
Walmart Pharmacy
03.2021 - 07.2023
- CPhT - Certified Pharmacy Technician
Bachelor of Science - Kinesiology and Health
Iowa State University
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