Summary
Overview
Work History
Education
Skills
Websites
Technical Tools And Skills
Timeline
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Collin Moore

Clearwater,Florida

Summary

Results-driven Account Manager with a proven track record of boosting revenue through strategic upselling and exceptional client relationship management. Expertise in conducting needs assessments and fostering cross-functional collaboration to improve service quality and enhance customer retention. Committed to lead generation and delivering scalable solutions that align with the organizational and business objectives of Soliant.

Overview

9
9
years of professional experience

Work History

Account Manager

Ocean Blue Dental Lab
St. Petersburg, FL
07.2023 - Current
  • Serve as the primary liaison for dental clients across crown & bridge, ortho, and removable cases, ensuring service excellence and issue resolution.
  • Conduct needs assessments and technical consultations, mitigating risk of remakes and improving order precision.
  • Increased customer retention by 150% and achieved over 200% revenue growth by identifying upsell opportunities and improving turnaround times.
  • Maintain client databases, monitor fulfillment metrics, and support contract fulfillment and renewal timelines.
  • Developed and implemented account plans to increase revenue and market share within designated sectors.

Ortho Technology Specialist

Sun Dental Labs
St. Petersburg, FL
04.2022 - Current
  • Act as a technical and service liaison for over 300 clinicians and a 20-member production team, resolving workflow bottlenecks and service issues.
  • Streamlined communication and lab instruction delivery to align with clinical outcomes and turnaround targets.
  • Assisted in coordinating multiple departments to fulfill cases accurately and on time.

Director of R&D

Old World Labs
Virginia Beach, VA
05.2018 - 04.2022
  • Built and led a new lab focused on clear aligner production; oversaw contracts, vendor registration, and workflow design.
  • Completed 50+ successful cases and led procurement and QA compliance from concept to delivery.
  • Partnered with internal teams to develop efficient, scalable solutions for lab-to-client workflows.

Executive Assistant

RB Comprehensive Dentistry / TranSenDental Lab
Hampton Roads, VA
06.2016 - 05.2018
  • Managed logistics and production for 5 dental practices and 1 central lab; implemented time-saving procurement workflows and marketing initiatives.
  • Created and executed patient and client-facing communication campaigns, improving case submission rates.
  • Monitored and resolved discrepancies in surgical equipment, delivery, and usage reporting across all locations.

Education

Ph.D. - Biology (Human Evolution)

Leipzig University
09-2016

Skills

  • Data-driven decision making
  • Needs assessment
  • Customer retention strategies
  • Revenue growth strategies
  • Sales forecasting
  • Issue resolution
  • Client relationship management
  • Strategic outreach
  • Strong lead development skills
  • Client acquisition

Technical Tools And Skills

  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • CRM & Case Management Software
  • Listening and interpersonal skills
  • Leadership
  • Relationship building
  • Negotiation
  • Written and verbal communication abilities
  • Organization and task management
  • Sales generation through supreme customer service
  • Dynamic and adaptable mindset

Timeline

Account Manager

Ocean Blue Dental Lab
07.2023 - Current

Ortho Technology Specialist

Sun Dental Labs
04.2022 - Current

Director of R&D

Old World Labs
05.2018 - 04.2022

Executive Assistant

RB Comprehensive Dentistry / TranSenDental Lab
06.2016 - 05.2018

Ph.D. - Biology (Human Evolution)

Leipzig University

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Collin Moore