Results-driven operations manager with a proven track record in multi-store leadership, strategic implementation, and achieving financial goals. Skilled in professional communication and customer relations, fostering loyalty and driving business.
Overview
7
7
years of professional experience
Work History
District Manager
7-Eleven-Speedway
, IN
2020 - Current
Directed day-to-day operations of 23 stores and restaurants across two districts over 4 years—13 stores in the first and 10 in the second—including prestigious Indiana toll road 7-Eleven locations and the top four highest-grossing Roost Chicken branded restaurants, achieving $1.9 million in average monthly sales and consistently surpassing targets.
Supervised store managers, reducing turnover by 20% and fostering a positive culture.
Implemented strategies to exceed financial targets, earning recognition as 7-Eleven Newcomer of the Year.
Maintained high customer service standards, enhancing loyalty through collaborative merchandising efforts.
Ensured compliance with state toll road inspectors, analyzed sales data to identify improvement opportunities, and presented actionable plans to state authorities.
Corporate Operations Intern
Speedway
Enon, OH
04.2019 - 09.2019
Supported project management initiatives, conducted sales data analysis, shadowed top leadership, and delivered monthly presentations to senior management.
Intern
Executive Office of the President
Washington D.C.
05.2017 - 08.2017
Assisted in drafting and editing presidential communications, ensuring accuracy and protocol adherence. Conducted research to support informed responses.
Responded to constituent inquiries with timely communication, coordinating with White House departments.
Campaign Manager
State Representative Steve Johnson
, MI
2017 - 2018
Led comprehensize campaign strategy and operations, effectively coordinating team efforts and resources, resulting in a successful election victory.
Education
Bachelor of Arts - Business Operations & Political Science
Calvin University
Grand Rapids, MI
Timeline
Corporate Operations Intern
Speedway
04.2019 - 09.2019
Intern
Executive Office of the President
05.2017 - 08.2017
District Manager
7-Eleven-Speedway
2020 - Current
Campaign Manager
State Representative Steve Johnson
2017 - 2018
Bachelor of Arts - Business Operations & Political Science