Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
3 Months
Howl At The Moon Mechanicals | 08.2026 - Current
Responded to customer inquiries by phone, with accurate product and service information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Procurement Specialist
3 Months
Howl At The Moon Mechanicals | 08.2026 - Current
Processed purchase orders and verified requisitions for accuracy across procurement workflows.
Coordinated vendor communications to confirm pricing, lead times, and delivery schedules.
Sterile Processing Technician
11 Months
Wellspan Ephrata Community Hospital | 09.2025 - 08.2026
Cleaned, disinfected, and sterilized surgical instruments following infection control standards and manufacturer instructions.
Inspected instrument sets for damage, cleanliness, and functionality before assembly for operating room use.
Managed instrument tracking workflows using sterile processing systems to support accurate inventory control.
Logistics & Distribution Technician
10 Months
Wellspan Ephrata Community Hospital | 11.2024 - 09.2025
Delivered medical supplies to nursing units, maintaining organized stock and timely replenishment across hospital departments.
Received, sorted, and distributed incoming shipments while verifying items against packing slips for accuracy.
Monitored inventory levels and reported shortages to prevent delays in essential supply availability.]
Retail Associate
9 Months
Ace Hardware | 04.2024 - 01.2025
Assisted customers with product selection, store navigation, and basic project advice.
Operated point-of-sale system to process purchases, returns, and exchanges accurately.
Restocked merchandise, organized shelves, and maintained clean, shopper-ready aisles.
Received shipments, verified product counts, and labeled incoming inventory.
Purchaser
Paul B Hardware | 2021 - 06.2023
Processed purchase orders and maintained accurate procurement records for inventory replenishment.
Communicated with vendors to confirm pricing, availability, and delivery schedules.
Reviewed stock levels and initiated orders to prevent supply shortages.
Retail Associate
7 Years 4 Months
Paul B Hardware | 07.2019 - 2021
Followed store procedures for pricing, safety, and loss prevention compliance.
Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Provided excellent customer service, addressing inquiries and resolving issues swiftly.