Collin Underwood
DeLand,FL
Summary
Extensive experience in the hospitality industry. Proficient in multitasking and team collaboration, ensuring a welcoming atmosphere while efficiently managing reservations and guest inquiries to uphold high service standards.
Overview
2
2
years of professional experience
Work History
Host
Sonny's BBQ
DeLand, FL
04.2024 - Current
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation systems to optimize seating efficiency.
- Communicated wait times effectively to maintain guest satisfaction.
- Assisted in training new hosts on service standards and procedures.
- Handled guest inquiries and resolved concerns to uphold service quality.
- Monitored dining area for cleanliness, ensuring a welcoming environment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
High School Diploma -
University High School
Orange City, FL05.2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- First aid training
- Hospitality and accommodation
Timeline
Host
Sonny's BBQ
04.2024 - Current
High School Diploma -
University High School